Jacobo Hernandez
Tegucigalpa
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Sales Manager
Huawei Technologies
Tegucigalpa
01.2017 - 09.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with Retailers to identify techniques to overcome sales obstacles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed strategic relationships with key retailers and clients to foster profitable business initiatives.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Device Specialist
Tigo
Tegucigalpa
02.2016 - 11.2016
- Tested and analyzed devices to improve performance and reliability.
- Aggressive price negotiations with Brands (Samsung, Huawei, Motorola, LG).
- Lead weekly client meetings with Smartphones brand to achieve our sales target.
- Guide different sales channels to increase Sells.
- Management of marketing founds and credit notes to execute with Sales department.
Device Supervisor
Tigo
Tegucigalpa
03.2013 - 01.2016
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Collected performance data on each promotion to better plan future events.
- Attended customer meetings, trade shows and conferences as company representative.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
Data Handset Coordinator
Tigo
Tegucigalpa
05.2012 - 05.2013
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Interpreted management directives to define and document administrative staff processes.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Launch of new products for prepaid and postpaid market.
Technical VAS Support
Tigo
Tegucigalpa
06.2008 - 05.2012
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Activated accounts for clients interested in new services.
Analyst | Programmer
LAFISE Bank
Tegucigalpa
05.2007 - 06.2008
- Maintained existing applications and designed and delivered new applications.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Stress-tested server code to validate code changes.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
Education
MBA - Business Admin
UNITEC
Honduras2013
Bachelor of Science - Computer Systems
UNICAH
Honduras2007
High School Diploma -
IDO
Honduras1999
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- MS Office
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Attention to Detail
- Organization and Time Management
- Planning and Coordination
Certification
- Certified Certificate leadership and team management , Udemy Academy - 2022
- Certified Excel Total, Udemy Academy - 2022
- Certified Certificate in Project Management , UNITEC - 2013
- Certified Certificate in Advanced English , American School - 2011
- Certified Certificate in Advanced Web Design , Level 7 Studio - 2010
- Certified Effective Speaking and Human Relations , Dale Carnegie - 2010
- Certified Certificate in Management of Total Quality , UNICAH - 2008
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Sales Manager
Huawei Technologies
01.2017 - 09.2022
Device Specialist
Tigo
02.2016 - 11.2016
Device Supervisor
Tigo
03.2013 - 01.2016
Data Handset Coordinator
Tigo
05.2012 - 05.2013
Technical VAS Support
Tigo
06.2008 - 05.2012
Analyst | Programmer
LAFISE Bank
05.2007 - 06.2008
MBA - Business Admin
UNITEC
Bachelor of Science - Computer Systems
UNICAH
High School Diploma -
IDO
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