Iveth Sabillon
Customer Sucess Manager
San Pedro Sula
Summary
Dedicated and results-driven professional with 10+ years of experience in project management, data analysis, administrative support, and customer success. Adept at optimizing workflows, managing cross-functional teams, analyzing data to drive decision-making, and ensuring seamless client experiences. Skilled in building operational processes, enhancing team performance, and providing strategic support. Fluent in English and Spanish, with a strong ability to adapt and deliver solutions across diverse industries.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Success Manager
Enerview.AI
03.2024 - Current
- Act as the primary point of contact for clients, providing proactive guidance and support.
- Collaborate with internal teams to optimize customer workflows and ensure project success.
- Drive client retention by maintaining strong relationships and identifying growth opportunities.
- Lead project execution and coordinate implementation of service updates.
Freelance Project Manager & Data Analyst
Upwork
04.2021 - Current
- Manage multiple client projects focused on operations, reporting, and workflow optimization.
- Develop SOPs, onboarding guides, and invoice tracking processes to streamline operations.
- Create and maintain Smartsheet dashboards for project and inventory tracking.
- Support client communications and vendor coordination for logistics and project needs.
Finance Specialist
Inty Power
11.2023 - 08.2024
- Provided financial reporting and data analysis support.
- Collaborated with project teams to manage budgets, track expenses, and prepare financial summaries.
Inventory Manager OA
Zappos Family of Companies
10.2021 - 02.2024
- Maintained accuracy of product data entry and inventory tracking.
- Evaluated inventory risks and coordinated with teams to manage deliveries and returns.
- Supported pricing updates and performed QA checks on product listings.
Workflow Designer
Stakeholders
09.2023 - 11.2023
- Designed and optimized client workflows using Miro and internal communication tools.
- Partnered with operational and implementation teams to ensure workflow accuracy.
- Identified bottlenecks and proposed solutions to improve operational efficiency.
Marketing Assistant
Colombiana Boutique
04.2019 - 04.2022
- Analyzed market data and competitor strategies to inform marketing plans.
- Managed influencer programs and fulfilled Shopify orders.
- Supported marketing operations by maintaining performance-tracking databases.
Customer Success/Account Manager
PartnerHero
09.2020 - 08.2021
- Handled onboarding, account management, and issue resolution for 80+ clients.
- Developed and implemented customer service improvements based on client feedback.
- Scheduled and facilitated meetings with partners and stakeholders.
Escalation Staff Supervisor
Startek
08.2019 - 08.2020
- Supervised and coached a team of 20-40 tier 2 support staff.
- Managed scheduling, performance evaluations, and workflow optimization.
Data Analyst (Various Companies)
01.2013 - 07.2020
- Created data trackers and analytical reports to support decision-making.
- Supported training and onboarding for over 100 new hires across multiple projects.
- Managed 60+ client accounts, fostering strong relationships and business growth.
Team Lead Supervisor
Startek
06.2017 - 08.2019
- Conducted performance reviews and coached team members to meet KPIs.
- Generated daily operational and performance reports for management.
Quality Analyst
Allied Global Corporation
07.2015 - 06.2017
- Led quality assurance initiatives, internal audits, and customer feedback surveys.
- Created and analyzed reports to improve service standards and KPIs.
Customer Service Representative
Allied Global Corporation
11.2013 - 07.2015
- Delivered excellent customer service while managing high-volume client interactions.
Education
Bachelor of Business Administration (BBA) -
CEUTEC
01.2013 - 10.2021
Skills
- Project Management
- Data Analysis & Reporting
- Process Improvement
- Client Relationship Management
- Administrative Support
- CRM & Workflow Tools (Smartsheet, Miro, Notion, Slack)
- SOP Development
- Cross-Functional Team Collaboration
Timeline
Customer Success Manager
Enerview.AI
03.2024 - Current
Finance Specialist
Inty Power
11.2023 - 08.2024
Workflow Designer
Stakeholders
09.2023 - 11.2023
Inventory Manager OA
Zappos Family of Companies
10.2021 - 02.2024
Freelance Project Manager & Data Analyst
Upwork
04.2021 - Current
Customer Success/Account Manager
PartnerHero
09.2020 - 08.2021
Escalation Staff Supervisor
Startek
08.2019 - 08.2020
Marketing Assistant
Colombiana Boutique
04.2019 - 04.2022
Team Lead Supervisor
Startek
06.2017 - 08.2019
Quality Analyst
Allied Global Corporation
07.2015 - 06.2017
Customer Service Representative
Allied Global Corporation
11.2013 - 07.2015
Data Analyst (Various Companies)
01.2013 - 07.2020
Bachelor of Business Administration (BBA) -
CEUTEC
01.2013 - 10.2021
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