Iris Sabillon
Customer Success Manager
San Pedro Sula
Summary
Dynamic professional with a proven track record in enhancing customer relationships and community engagement. Expert in leveraging active listening and problem-solving skills alongside data analysis to drive satisfaction and loyalty. Excelled in leadership roles, achieving significant community growth and operational efficiencies. Skilled in multitasking and strategic planning, consistently delivering projects within budget and timelines.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Community Manager
TVAC
01.2024 - 12.2024
- Fostered and maintained strong relationships with the online community through regular engagement on forums, social media, and email newsletters.
- Monitored community feedback and escalated issues to the appropriate teams, ensuring customer satisfaction.
- Organized and led virtual and in-person community events to increase brand visibility and engagement.
- Analyzed community sentiment and gathered actionable insights to improve content strategies and product offerings.
- Developed and implemented engagement strategies, increasing community growth and retention rates.
Planning-Data Analyst Supervisor
Five Star Apparel
01.2021 - 01.2024
- Supervised and coordinated the planning department’s daily operations to ensure the timely completion of projects and adherence to schedules.
- Managed team members by assigning tasks, setting priorities, and monitoring performance to optimize efficiency.
- Collaborated with other departments (e.g., logistics, finance, and operations) to forecast and plan resource allocation.
- Analyzed project timelines, provided recommendations, and ensured all deliverables were met within budget and deadlines.
- Prepared and delivered progress reports to upper management and stakeholders, providing insights into workflow status and performance.
Customer Service Representative
Concentrix
09.2019 - 01.2021
- Delivered exceptional customer service by addressing inquiries, providing solutions, and resolving issues across multiple communication channels (phone, email, chat).
- Conducted sales transactions by upselling and cross-selling relevant products or services, consistently meeting or exceeding sales targets.
- Provided product recommendations based on customer needs and preferences, boosting revenue through personalized service.
- Assisted with processing orders, returns, and exchanges while maintaining compliance with company policies.
- Maintained and updated customer records, ensuring the accuracy and integrity of customer data in CRM systems.
- Collaborated with internal teams to streamline processes and improve the overall customer experience, ensuring high levels of satisfaction and loyalty.
Education
Engineering
USAP
San Pedro Sula, Honduras06-2027
Skills
- Customer Relationship Management
- Active Listening & Problem-Solving
- Multitasking & Time Management
- Project Management
- Team Leadership & Mentoring
- Scheduling & Resource Planning
- Budget Management & Cost Control
- Communication & Report Writing
- Social Media Management
- Community Engagement & Moderation
- Data Analysis & Reporting
Timeline
Community Manager
TVAC
01.2024 - 12.2024
Planning-Data Analyst Supervisor
Five Star Apparel
01.2021 - 01.2024
Customer Service Representative
Concentrix
09.2019 - 01.2021
Engineering
USAP
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