Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

IRENE MATAMOROS

La Ceiba,Honduras

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Online Seller

Khloe Virtual Sales
02.2021 - Current
  • Created clear, precise and properly detailed product and service information on company website
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

Sales Associate

Atlantic Department Store
03.2018 - 08.2020
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.

Sales Associate/Cashier Assistant

Red Sail Sports
01.2016 - 01.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Data Entry Clerk/Administrative Assistant

Venecredit Bank & Trust
09.2010 - 11.2015
  • Identified data entry errors and reported to necessary departments.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.


Sales Assistant/Cashier

Kirk Office Equipment
01.2006 - 12.2009
  • Worked independently with minimal supervision.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Education

High School Diploma -

San Isidro Institute
La Ceiba, Honduras
1991

Skills

  • Teamwork and collaboration
  • Highly Responsible
  • Store Opening and Closing
  • Reliable and Responsible
  • Payment Processing
  • Positive Attitude
  • Prioritizing Work
  • Social media knowledge

Certification

  • Customer Service, INFOP, Honduras
  • Anti-money Laundering, The Cayman Islands Banker's association, Cayman Islands
  • Keeping & getting Customers, Chamber Commerce, Cayman Islands

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support in 2019
  • Awarded "Employee of the Month" in 2017

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Online Seller

Khloe Virtual Sales
02.2021 - Current

Sales Associate

Atlantic Department Store
03.2018 - 08.2020

Sales Associate/Cashier Assistant

Red Sail Sports
01.2016 - 01.2018

Data Entry Clerk/Administrative Assistant

Venecredit Bank & Trust
09.2010 - 11.2015

Sales Assistant/Cashier

Kirk Office Equipment
01.2006 - 12.2009

High School Diploma -

San Isidro Institute

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IRENE MATAMOROS