Ingrid Villalobos
B.S Industrial Business Management
Tegucigalpa
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Client Operations Specialist
Trax Retail
8 2022 - Current
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Increased efficiency through the implementation of automated systems that streamlined application review processes.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Identified opportunities for process improvement, implementing changes that increased productivity levels within the department.
Talent Management Analyst - Intern
Grupo Davivienda Honduras
10.2021 - 01.2022
- Produced high-quality communications for internal and external use.
- Reduced in 87.8% time spent on internal communication of Human Resources programs by creation of digital catalog.
- Completed research, compiled data and assisted in timely reporting.
- Assisted with projects by applying strong analytical skills and studies.
- Analyzed problems and worked with teams to develop solutions.
- Developed effective improvement plans in alignment with goals and specifications.
Engagement Specialist
Startek
12.2020 - 08.2021
- Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets.
- Complied with corporate policies and promoted and followed company initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Restaurant Manager
Sorgo's Restaurant
10.2018 - 03.2020
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Grew sales and boosted profits by 20%, applying proactive management strategies and enhancing sales training
Education
Bachelor of Science - Business Management
UNITEC
Honduras 07.2017 - 03.2022
Online Course - Corporate Finance
University of Illinois
USA 10.2020 - 11.2020
High School Diploma -
Dowal School
Honduras 08.2012 - 06.2017
Skills
Performance improvement
Operations management
Account development
Project Management
Languages
Spanish: Native
English: Fluent
References
Msc. Lorena Elias - Human Talent Manager Banco Davivienda
+504 3172-0765
B.S Wilmer Mendoza - Owner Manager Sorgo's Restaurant
+504 9617-7676
Timeline
Talent Management Analyst - Intern
Grupo Davivienda Honduras
10.2021 - 01.2022
Engagement Specialist
Startek
12.2020 - 08.2021
Online Course - Corporate Finance
University of Illinois
10.2020 - 11.2020
Restaurant Manager
Sorgo's Restaurant
10.2018 - 03.2020
Bachelor of Science - Business Management
UNITEC
07.2017 - 03.2022
High School Diploma -
Dowal School
08.2012 - 06.2017
Client Operations Specialist
Trax Retail
8 2022 - Current
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