Summary
Overview
Work History
Education
Skills
Timeline
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Ileana Toledo

Ileana Toledo

Dra. En Medicina Y Cirugia
Tegucigalpa,FM

Summary

I am a Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Will build and sustain strong, positive relationships with clients. My enthusiasm lies in fostering enduring customer relationships, cultivating brand loyalty and enhancing customer engagement.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Virtual Health Assistant

ELEOS
01.2024
  • Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual's needs.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered high standard of holistic care to patients to promote equality and dignity.

Doctor at "Julio Alberto Berrios" Triage Center

Municipall Hall
09.2020 - 09.2021
  • Adhered to universal precautions and other appropriate infection control practices.
  • Coordinated and integrated health care resources for community-based programs.
  • Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
  • Advised patients and community members concerning diet, activity, hygiene and disease prevention.

Customer Service Agent

STARTEK
09.2019 - 09.2020
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Medical Brigade Doctor and Brigade Interpreter

Global Brigades
03.2015 - 08.2015
  • Served as a liaison between physicians and administration to facilitate communication and promote interdisciplinary collaboration for improved patient outcomes.
  • Monitored and recorded patient progress, prompting timely and appropriate interventions.
  • Engaged with other professionals to impart knowledge and discuss best treatment courses.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.

Education

Doctora En Medicina Y Cirugia -

Universidad Nacional Autónoma De Honduras
Boulevard Suyapa, Tegucigalpa
05.2001 -

High School Diploma -

International School
Los Olivos, Anillo Periferico, Tegucigalpa
05.2001 -

Basic Cardiopulmonary Resuscitation Course - Health

Central American Medical Otreach
Bo. El Calvario, Santa Rosa De Copan, Honduras
05.2001 -

Risk-based HIV Counseling -

Health Secretary
Avenida Miguel Cervantes, Tegucigalpa
05.2001 -

Clinical Course of Secondary Prevention of Cancer -

Health Secretary
Avenida Miguel Cervantes, Tegucigalpa
05.2001 -

Basic Safety Maritime Training Course -

Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa
05.2001 -

Passenger Ship Course -

Central Amrican Maritime Training Center
Boulevard Suyapa, Tegucigalpa
05.2001 -

Crisis Management And Human Behavior Course -

Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa
05.2001 -

Proficiency in The Management of Survival Crafts -

Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa
05.2001 -

Security Awareness Training For All Seafarers -

Central American Maritime Training Center
Boulevard, Tegucigalpa
05.2001 -

Crowd Management And Safety Training For Personnel -

Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa
05.2001 -

Prenatal Prevention of Diseases And Deficiencies -

Fundación De Waal
Colonia Matamoros, Tegucigalpa
05.2001 -

Diplomado En Docencia Universitaria -

Universidad De Defensa De Honduras
El Ocotal, MDC
05.2001 -

Basic Training in Mathematics For Work -

Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa
05.2001 -

Positive Attitude With Emotional Intelligence -

Instituto Nacional De Formación Profesional
05.2001 -

Digital Communication -

Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa
05.2001 -

Virtual Space Management -

Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa
05.2001 -

Skills

Calm and Effective Under Pressure

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Timeline

Virtual Health Assistant

ELEOS
01.2024

Doctor at "Julio Alberto Berrios" Triage Center

Municipall Hall
09.2020 - 09.2021

Customer Service Agent

STARTEK
09.2019 - 09.2020

Medical Brigade Doctor and Brigade Interpreter

Global Brigades
03.2015 - 08.2015

Doctora En Medicina Y Cirugia -

Universidad Nacional Autónoma De Honduras
05.2001 -

High School Diploma -

International School
05.2001 -

Basic Cardiopulmonary Resuscitation Course - Health

Central American Medical Otreach
05.2001 -

Risk-based HIV Counseling -

Health Secretary
05.2001 -

Clinical Course of Secondary Prevention of Cancer -

Health Secretary
05.2001 -

Basic Safety Maritime Training Course -

Central American Maritime Training Center
05.2001 -

Passenger Ship Course -

Central Amrican Maritime Training Center
05.2001 -

Crisis Management And Human Behavior Course -

Central American Maritime Training Center
05.2001 -

Proficiency in The Management of Survival Crafts -

Central American Maritime Training Center
05.2001 -

Security Awareness Training For All Seafarers -

Central American Maritime Training Center
05.2001 -

Crowd Management And Safety Training For Personnel -

Central American Maritime Training Center
05.2001 -

Prenatal Prevention of Diseases And Deficiencies -

Fundación De Waal
05.2001 -

Diplomado En Docencia Universitaria -

Universidad De Defensa De Honduras
05.2001 -

Basic Training in Mathematics For Work -

Instituto Nacional De Formación Profesional
05.2001 -

Positive Attitude With Emotional Intelligence -

Instituto Nacional De Formación Profesional
05.2001 -

Digital Communication -

Instituto Nacional De Formación Profesional
05.2001 -

Virtual Space Management -

Instituto Nacional De Formación Profesional
05.2001 -

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Ileana ToledoDra. En Medicina Y Cirugia