Ileana Toledo
Dra. En Medicina Y Cirugia
Tegucigalpa,FM
Summary
I am a Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Will build and sustain strong, positive relationships with clients. My enthusiasm lies in fostering enduring customer relationships, cultivating brand loyalty and enhancing customer engagement.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Virtual Health Assistant
ELEOS
01.2024
- Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual's needs.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Doctor at "Julio Alberto Berrios" Triage Center
Municipall Hall
09.2020 - 09.2021
- Adhered to universal precautions and other appropriate infection control practices.
- Coordinated and integrated health care resources for community-based programs.
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
Customer Service Agent
STARTEK
09.2019 - 09.2020
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Medical Brigade Doctor and Brigade Interpreter
Global Brigades
03.2015 - 08.2015
- Served as a liaison between physicians and administration to facilitate communication and promote interdisciplinary collaboration for improved patient outcomes.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
Education
Doctora En Medicina Y Cirugia -
Universidad Nacional Autónoma De Honduras
Boulevard Suyapa, Tegucigalpa 05.2001 -
High School Diploma -
International School
Los Olivos, Anillo Periferico, Tegucigalpa 05.2001 -
Basic Cardiopulmonary Resuscitation Course - Health
Central American Medical Otreach
Bo. El Calvario, Santa Rosa De Copan, Honduras 05.2001 -
Risk-based HIV Counseling -
Health Secretary
Avenida Miguel Cervantes, Tegucigalpa 05.2001 -
Clinical Course of Secondary Prevention of Cancer -
Health Secretary
Avenida Miguel Cervantes, Tegucigalpa 05.2001 -
Basic Safety Maritime Training Course -
Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa 05.2001 -
Passenger Ship Course -
Central Amrican Maritime Training Center
Boulevard Suyapa, Tegucigalpa 05.2001 -
Crisis Management And Human Behavior Course -
Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa 05.2001 -
Proficiency in The Management of Survival Crafts -
Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa 05.2001 -
Security Awareness Training For All Seafarers -
Central American Maritime Training Center
Boulevard, Tegucigalpa 05.2001 -
Crowd Management And Safety Training For Personnel -
Central American Maritime Training Center
Boulevard Suyapa, Tegucigalpa 05.2001 -
Prenatal Prevention of Diseases And Deficiencies -
Fundación De Waal
Colonia Matamoros, Tegucigalpa 05.2001 -
Diplomado En Docencia Universitaria -
Universidad De Defensa De Honduras
El Ocotal, MDC 05.2001 -
Basic Training in Mathematics For Work -
Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa 05.2001 -
Positive Attitude With Emotional Intelligence -
Instituto Nacional De Formación Profesional
05.2001 -
Digital Communication -
Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa 05.2001 -
Virtual Space Management -
Instituto Nacional De Formación Profesional
Boulevard Centroamerica, Tegucigalpa 05.2001 -
Skills
Calm and Effective Under Pressure
Document filing
Relationship Building
Microsoft office suite
Decision-making
Problem solving
Analytic thinking
Transcriptions
Team building and leadership
Timeline
Virtual Health Assistant
ELEOS
01.2024
Doctor at "Julio Alberto Berrios" Triage Center
Municipall Hall
09.2020 - 09.2021
Customer Service Agent
STARTEK
09.2019 - 09.2020
Medical Brigade Doctor and Brigade Interpreter
Global Brigades
03.2015 - 08.2015
Doctora En Medicina Y Cirugia -
Universidad Nacional Autónoma De Honduras
05.2001 -
High School Diploma -
International School
05.2001 -
Basic Cardiopulmonary Resuscitation Course - Health
Central American Medical Otreach
05.2001 -
Risk-based HIV Counseling -
Health Secretary
05.2001 -
Clinical Course of Secondary Prevention of Cancer -
Health Secretary
05.2001 -
Basic Safety Maritime Training Course -
Central American Maritime Training Center
05.2001 -
Passenger Ship Course -
Central Amrican Maritime Training Center
05.2001 -
Crisis Management And Human Behavior Course -
Central American Maritime Training Center
05.2001 -
Proficiency in The Management of Survival Crafts -
Central American Maritime Training Center
05.2001 -
Security Awareness Training For All Seafarers -
Central American Maritime Training Center
05.2001 -
Crowd Management And Safety Training For Personnel -
Central American Maritime Training Center
05.2001 -
Prenatal Prevention of Diseases And Deficiencies -
Fundación De Waal
05.2001 -
Diplomado En Docencia Universitaria -
Universidad De Defensa De Honduras
05.2001 -
Basic Training in Mathematics For Work -
Instituto Nacional De Formación Profesional
05.2001 -
Positive Attitude With Emotional Intelligence -
Instituto Nacional De Formación Profesional
05.2001 -
Digital Communication -
Instituto Nacional De Formación Profesional
05.2001 -
Virtual Space Management -
Instituto Nacional De Formación Profesional
05.2001 -