Hermon Hinds Everett
Customer Service, Sales Executive, Administration & Much More.
San Pedro Sula,CR
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and problem-solving, utilizing analytical thinking to address customer concerns. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and understanding their desires. Dedicated to providing customized solutions that not only resolve issues but also foster long-term loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Golf Course Attendant
The Country Club Of Little Rock
03.2024 - 10.2024
- Assisted in managing golf tournaments and events, contributing to their smooth execution and participant satisfaction.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Kept golf course equipment stored properly and reported maintenance needs.
Tech Support
GenMobile
05.2022 - 12.2023
- Developed a comprehensive help desk system that streamlined customer support inquiries
- Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently
- Resolved customer inquiries in a timely manner, resulting in an 74.38% satisfaction rating
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Tent Crew Member
Lake Region Tent & Events
Concord, New Hamsphire
04.2022 - 10.2023
- Assisted in the preparation of event sites, contributing to a smooth setup process.
- Maintained clean and orderly workspaces, ensuring a safe environment for crew members and clients.
- Improved productivity by effectively managing time and prioritizing tasks during tent installations.
- Provided excellent customer service by promptly addressing client concerns or requests during events.
Customer Service
Fidelity National Home warranty
10.2020 - 04.2022
- Monitored customer feedback and identified trends that led to the development of new products and services
- Developed a system for tracking and managing fixed assets, resulting in improved asset utilization and cost savings
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments
Sales Executive
Greyhound Bus line
01.2018 - 12.2019
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
Military Veteran
Honduras Navy
01.2015 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Education
NSC First Aid, CPR & AED COURSE - First Aid
NSC Learning
New Hampsire 05.2013 - 05.2015
marine engine mechanics technician - undefined
Fuerza Naval de Honduras
01.2016 - 06.2016
Skills
Leadership
Ability to Work Under Pressure
Ability to Multitask
Fast Learner
Teamwork
Flexibility
Problem-solving
Strong work ethic
Physical strength
Data entry
Supervisory skills
Reliability
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Golf Course Attendant
The Country Club Of Little Rock
03.2024 - 10.2024
Tech Support
GenMobile
05.2022 - 12.2023
Tent Crew Member
Lake Region Tent & Events
04.2022 - 10.2023
Customer Service
Fidelity National Home warranty
10.2020 - 04.2022
Sales Executive
Greyhound Bus line
01.2018 - 12.2019
marine engine mechanics technician - undefined
Fuerza Naval de Honduras
01.2016 - 06.2016
Military Veteran
Honduras Navy
01.2015 - 06.2017
NSC First Aid, CPR & AED COURSE - First Aid
NSC Learning
05.2013 - 05.2015