Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Santos Valdes

Dawsonville

Summary

Highly organized and detail-oriented administrative professional with 4 years of experience in customer service and team leadership. Proven ability to support daily operations, coordinate multiple priorities, and maintain efficiency in high-volume environments. Skilled in communication, conflict resolution, and collaborating with management to ensure smooth departmental operations. Demonstrated ability to follow and apply policies and procedures, exercise sound judgment, and provide reliable clerical and administrative support. Committed to delivering high-quality service and fostering positive interactions in fast-paced, team-oriented settings.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Main Event Entertainment
Suwanee, Ga
12.2022 - 03.2026
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Collaborated with management on strategic initiatives to improve operational performance metrics.
  • Handled end of day paperwork as well as cash deposits into revenue systems and balanced tills as a part of closing procedure.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained new employees in customer service script recitation, conflict resolution, and POS terminal usage.

Education

Bachelor of Science in Nursing -

Kennesaw State University
Kennesaw, Ga
05-2028

High School Diploma -

Collins Hill High School
Suwanee, Ga
12-2022

Skills

  • Document management
  • Strong organizational skills with attention to detail
  • Ability to manage multiple priorities in high-volume environments
  • Time management and task prioritization
  • Interpersonal skills with a customer-service focus
  • Conflict resolution
  • Team collaboration and leadership
  • Critical thinking and problem-solving
  • Cash handling
  • POS system operation

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

Main Event Entertainment
12.2022 - 03.2026

Bachelor of Science in Nursing -

Kennesaw State University

High School Diploma -

Collins Hill High School
Helen Santos Valdes