Helen Flores
Law Student
La Ceiba,AT
Summary
Adept in customer support and service, I excelled at MaxFitnnes by swiftly resolving client issues, enhancing team strategies, and improving service quality. My expertise in problem-solving and teamwork, alongside my ability to multitask, significantly contributed to optimizing our support process, demonstrating a proactive approach to customer satisfaction. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, subscribing new clients, and taking payments from customers.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Costumer Support
MaxFitnnes
San Pedro Sula, Departamento de Cortes
01.2020 - 02.2024
- Provided exceptional customer support, resolving issues promptly and professionally over the phone.
- Monitored inbound calls to provide quality customer support.
- Engaged with customer support team to identify common user issues, prioritizing fixes in product updates.
- Actively participated in team meetings, offering valuable insights and suggestions to further optimize the customer support process.
- Provided exceptional customer support, addressing inquiries, concerns, or requests in a professional manner.
- Collaborated with cross-functional teams to optimize customer support strategies.
Cashier
Flores Supermarket
La Ceiba, Departamento de Atlantida
01.2017 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Centro Educativo Adventista Ceibeño
La Ceiba, Honduras 05.2001 -
Skills
Customer Support Abilities
Customer Support Expertise
Customer Support and Service
Telephone Customer Support
Customer Support and Communication
Problem-Solving
Teamwork and Collaboration
Time Management
Multitasking
Multitasking Abilities
Languages
English
Limited Working
Spanish
Native or Bilingual
Certification
Certified First Aid Assistant
Timeline
Costumer Support
MaxFitnnes
01.2020 - 02.2024
Cashier
Flores Supermarket
01.2017 - 12.2019
High School Diploma -
Centro Educativo Adventista Ceibeño
05.2001 -
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