Hector Andres Menjivar Aguilera
San Pedro Sula,Cortes
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Agent
KM2 Solutions
09.2023 - Current
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Agent
Alorica
10.2021 - 07.2023
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Established strong customer relationships, building recommendations and loyalty.
Assistant Manager
Shoe Palace
10.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Alief Hastings High School
Houston Texas 05.2001 -
Skills
- Problem-Solving
- Customer service and care
- Positive Attitude
- Customer service abilities
- Customer Complaint Resolution
- Problem-solving skills
- Critical Thinking
Timeline
Agent
KM2 Solutions
09.2023 - Current
Agent
Alorica
10.2021 - 07.2023
Assistant Manager
Shoe Palace
10.2016 - 05.2018
High School Diploma -
Alief Hastings High School
05.2001 -
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