Heber Ricardo Zelaya Cruz
Law Student
Tegucigalpa,FM
Summary
Dynamic professional with extensive experience in customer service and legal support, specializing in performance improvement, training design, and team development. Proven track record as a Customer Experience Manager and Trainer, complemented by hands-on expertise as a Paralegal and Legal Assistant in an immigration law firm. Skilled in managing FOIA requests, collecting evidence for complex cases, and conducting thorough legal research while ensuring effective communication with clients and agencies. Strong abilities in legal document handling, customer resolution, process optimization, and continuous training program development drive team success and elevate client satisfaction.
Overview
7
7
years of professional experience
Work History
Legal Trainer
Alonso and Alonso Attorneys at Law
05.2024 - 08.2025
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Paralegal
Maximus Law Firm
01.2023 - 03.2024
- Assisted attorneys with legal research, drafting legal documents, and case management.
- Prepared and organized exhibits, evidence, and documentation for trials and hearings.
- Managed calendars, scheduled appointments, and coordinated meetings for legal team.
Trainer
Xfinity Mobile
01.2021 - 01.2023
- Develop and facilitate engaging training programs for employees to enhance skills.
- Evaluate progress and effectiveness of training sessions to optimize learning outcomes.
- Provide individualized coaching and feedback to support professional development and growth.
Customer Experience Manager
Comcast
01.2020 - 01.2021
- My primary duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.
Costumer Service Representative
Comcast
01.2019 - 01.2020
- Resolved customer inquiries promptly, achieving high levels of customer satisfaction.
- Demonstrated strong communication skills through phone and email interactions with customers.
- Proficient in utilizing Customer Relationship Management (CRM) software to manage customer accounts.
Education
Law degree -
Metropolitan University Of Honduras
Skills
- Problem solving
- Tech savvy
- Proactive
- Fast learner
- Dynamic
- Team Player
- Enthusiastic
- Detail oriented
- Analytic
- Public speaking
- Online instruction
- Materials preparation
Timeline
Legal Trainer
Alonso and Alonso Attorneys at Law
05.2024 - 08.2025
Paralegal
Maximus Law Firm
01.2023 - 03.2024
Trainer
Xfinity Mobile
01.2021 - 01.2023
Customer Experience Manager
Comcast
01.2020 - 01.2021
Costumer Service Representative
Comcast
01.2019 - 01.2020
Law degree -
Metropolitan University Of Honduras
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