Héctor Hernández

DYSON CAMPAIGN

• Answer an average of 80 calls each day, addressing customer inquiries, solving problems, selling products and provide technical support and general information
• Follow company policies consistently in every call achieving monthly quality standards
• Achieve top performance in sales of dyson vacuums, hair care and air treatment.

GENE JUAREZ CAMPAIGN

• Answer an average of 120 calls on a daily basis, scheduling appointments for hair color, haircuts, waxing and spa services.
• Providing information about services and beauty products for guests. Adhering to scripts consistently, achieving call time and quality performance.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answer an average of 40 calls each day selling company services, providing information and resolving problems for customers
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Adhere to company quality policies achieving kpi top performance on a weekly basis
• Provide technical support.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Designed and facilitated group projects to foster teamwork and problem-solving skills.

AMAZON US CAMPAIGN

• Answer an average of 80 calls and emails providing information regarding customer orders, delivery timeframes, assisted clients following-up their cases for claim process.
• Assist clients on a daily basis performing refunds, shipping items not delivered,
• Assisting clients setting up their account information and authorizations

Achievements

• Perfect adherence to quality controls and kpi´s
• Scored top 5 percent employees that achieved 100% qualifications from customer, which allowed me to participate in the opening of a new campaign for the company.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

T-MOBILE CAMPAIGN

• Answer approximately 85-100 calls each day, taking payments, explaining bills, making payment agreements, selling cellphones and accessories, arranging claims
• Adherence to company policies and quality controls.
• Provide technical support
• Sold cellphones, accesories, insurances, service plans

• Outbound calling service designed to reach legal offices to request authorization for medical treatments for patients in order to improve their health condition.
• Update patient files with medical procedure authorizations.
• Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
• Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

• Visit organization debtors to collect loan payments, negotiate payment agreements, deliver court citations
• Provide monthly reports of collections to management.

• Fill control sheets with patient files information, related to La Ceiba, population morbidity
• Produce morbidity reports on a daily weekly or monthly basis, according health officers request
• Keep records of the morbidity
• Conduct surveys related to epidemic or pandemic events.

• Organize client portfolio
• Visit debtors from different clients
• Deliver payment request notifications as well as collecting payments
• Outbound calling to debtors
• Monthly reports to clients.

• Outbound calls to 400 customers a minimum of 4 times a week
• Deliver payment request notifications, Collect payments and provide settlements to customers
• Adhere to compliance policies of the bank as well as fulfill quality controls and department monthly objectives.

• Provide outstanding customer service to all guest, addressing their every need as well as provide information of the hotel services as well as general information from the town
• Prepare reservations and ensure proper room allocations
• Verify and collect payments
• Staff Shore assignation as well as staff supervision
• Petty cash and inventory control.

• Elaboration of legal Documents such as contracts, wills, deeds and other legal agreements
• Keep client records
• Review Court cases
• Conduct interviews to clients, witnesses and any other actor
• Present claims.

• Keep the daily records of the accounting operations
• Run daily accounting reports
• Audit cash departments in the Company
• Pay suppliers
• Process purchase orders
• Authorize expenses
• Accounts consolidation
• Office Supplies manager
• Provide Support to all Company departments
• Correspondence manager.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Developed rapport and fostered brand loyalty by offering personalized service.
• As a personal achievement i was the cashier that handle the most amount of transaction's in all the north regionals of Bank of Occidente