Hannah Harper
Customer Service Representative/Agent
Roatan, Bay Islands ,HN
Summary
A dependable agent, with 8+ years of experience with human interaction. Seeking to grow professionally, and increase client transactions for the company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Agencia Warren
Roatan International Airport
02.2013 - Current
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeatability.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma In Sciences And Arts -
Roatan Bilingual School
Bachelor Of Science And Letters -
ROATÁN BILINGUAL SCHOOL
Coxen Hole, Roatan, Bay Islands Ground Security Coordinator, Traffic Agent, -
Roatán Int. Airport
Roatán, Bay Islands, Honduras 05.2024
Ground Airport Security -
Roatán Int. Airport
Roatán, Bay Islands, Honduras 05.2018
Certified In Fraudulent Accounting, And Behavior -
Roatán Int. Airport
Roatán Bay Islands, Honduras 05.2017
Skills
Data Collection
Product Knowledge
Account updating
Data Entry
Appointment Scheduling
Complaint resolution
Call Management
Consultative Sales
Paperwork Processing
Scheduling
Information Security
Coordination
Product and service solutions
Professional telephone demeanor
Record preparation
Follow-up skills
Microsoft Outlook
Stock management
Dispute Resolution
Report Transcription
Live chat support
Materials Transport
Problem Resolution
Travel Planning
Critical Thinking
Report Preparation
Staff Training
International sales support
Microsoft PowerPoint
Active Listening
Promotional supporting
Timeline
Customer Service Representative
Agencia Warren
02.2013 - Current
High School Diploma In Sciences And Arts -
Roatan Bilingual School
Bachelor Of Science And Letters -
ROATÁN BILINGUAL SCHOOL
Ground Security Coordinator, Traffic Agent, -
Roatán Int. Airport
Ground Airport Security -
Roatán Int. Airport
Certified In Fraudulent Accounting, And Behavior -
Roatán Int. Airport