Health and Wellness: Engage in an active pursuit of a healthy lifestyle, integrating consistent exercise regimens and exploring innovative methods to enhance overall well-being
Guillermo Hernandez Franks
Medical Doctor
San Pedro Sula
Summary
Experienced professional with a background in healthcare and customer service. Skilled in providing exceptional support throughout the export process and addressing client needs, proficient in medical terminology and procedures, with a focus on facilitating effective communication between healthcare providers and patients. Accomplished in managing customer inquiries and ensuring satisfaction. Passionate about delivering high-quality care and enhancing the overall patient experience.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Lead
PARTNER HERO
01.2015 - 12.2019
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
- Offered administrative and customer service support to customers.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
General Medical Practitioner
Operation Smile
02.2020 - 02.2022
- Ordered x-rays, ultrasounds and laboratory tests.
- Prescribed and administered medication, therapy and treatment to prevent and treat illness, injury and disease.
- Identified lifestyle, physical and nutritional problems to refer patients to appropriate on-site and off-site resources.
- Coordinated and consulted with nutrition, pediatrics, and maxillofacial surgeon specialists to treat high risk or complex patients.
- Recorded patients' health histories and provided over 30 consultations weekly
Medical Interpreter
The Workloop (Cyracom)
07.2022 - 03.2024
- Responsible for facilitating effective communication between healthcare providers and patients with diverse linguistic backgrounds
- Key achievements include: Bridging language gaps to ensure accurate information exchange during medical consultations
- Demonstrating proficiency in medical terminology and procedures to enhance quality of patient care
- Collaborating with healthcare teams to facilitate seamless communication and improve overall patient experience.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated procedural information to facilitate understanding between doctors and patients.
- Managed over 40 customer calls per day.
Education
High School Diploma -
Liceo Bilingüe Centroamericano
San Pedro Sula 05.2001 -
Doctor in Medicine And Surgery
Universidad Nacional Autonoma De Honduras
San Pedro Sula, Honduras10.2019
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Comfortable with virtual communication tools (Zoom, Microsoft Teams) Strong internet research skills for staying updated on medical advancements
Effective communication skills
General Administration skills
English Fluency
Cultural insight
Medical support
Video remote services
Medical terminology
Cultural Awareness
Problem-Solving
Interests
E-Learning: Eager to engage in ongoing education within the medical realm, remaining abreast of the most recent healthcare advancements, and actively enrolling in online courses to augment professional expertise
Virtual Assistance: Passionate about streamlining administrative operations such as scheduling appointments and meetings, as well as managing various other general administrative tasks Proactively seek opportunities for professional development and remain updated on the latest tools and techniques in virtual assistance
Volunteer Experience
Operation Smile, Volunteer Doctor, 2020-2022. Offering meaningful medical consultations as a volunteer physician, supporting the mission of Operation Smile.
Certification
HIPAA for Business Associate Admins training program
Timeline
HIPAA for Business Associate Admins training program
02-2024
CMS Fraud, Waste and Abuse training program
02-2024
Medical Interpreter
The Workloop (Cyracom)
07.2022 - 03.2024
General Medical Practitioner
Operation Smile
02.2020 - 02.2022
Customer Service Lead
PARTNER HERO
01.2015 - 12.2019
High School Diploma -
Liceo Bilingüe Centroamericano
05.2001 -
Doctor in Medicine And Surgery
Universidad Nacional Autonoma De Honduras
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