GRECIA RODRIGUEZ
Customer Support Specialist
San Pedro Sula
Summary
Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist
Sana Benefits
08.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
ESL, English Kindergarten Teacher
Cofradia's Bilingual Institute
06.2022 - 08.2022
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Recognized children's physical, emotional and social needs for personalized support.
- Served as a mentor for new teachers, providing guidance on lesson planning, classroom management, and instructional strategies.
English as a Second Language Teacher
Instituto Departamental Evangelico De Cofradia
02.2021 - 10.2021
- Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.
- Increased student confidence through regular feedback and personalized instruction.
- Provided individual mentoring and special tutoring to struggling students.
Education
High School Diploma -
Cofradia's Bilingual Institute
08.2020 - 06.2022
Skills
Problem Solving
Adaptability
Teamwork
Leadership
Fast Learner
Ability to Work in a Team
Timeline
Customer Support Specialist
Sana Benefits
08.2022 - Current
ESL, English Kindergarten Teacher
Cofradia's Bilingual Institute
06.2022 - 08.2022
English as a Second Language Teacher
Instituto Departamental Evangelico De Cofradia
02.2021 - 10.2021
High School Diploma -
Cofradia's Bilingual Institute
08.2020 - 06.2022