Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Gracia Alejandra Paz Henry

Gracia Alejandra Paz Henry

English Teacher
DISTRITO CENTRAL (TEGUCIGALPA O COMAYAGUELA)

Summary

Dynamic professional with a strong background in customer service and education, having excelled at Results CX as a Call Center Representative. Proven ability to enhance customer satisfaction through effective issue resolution and relationship management. Skilled in data entry and maintaining confidentiality, fostering a positive environment for both clients and students.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Call Center Representative

Results CX
02.2023 - 04.2025
  • Handled calls professionally, effectively resolving complex issues and ensuring members satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintaining quality interactions.

Substitute Teacher

International School
03.2022 - 12.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

English Teacher

Instituto Evangélico Virginia Sapp
04.2021 - 12.2021
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Back Office Specialist

Pro Health Connect
01.2020 - 03.2021
  • Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
  • Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
  • Reduced processing errors with thorough attention to detail and adherence to established protocols.
  • Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.

Education

Foreign Languages Education

UNAH
Tegucigalpa
05.2001 -

Skills

    Customer service

    Customer relationship management

    Call control

    Data entry

Software

Excel

Timeline

Call Center Representative

Results CX
02.2023 - 04.2025

Substitute Teacher

International School
03.2022 - 12.2022

English Teacher

Instituto Evangélico Virginia Sapp
04.2021 - 12.2021

Back Office Specialist

Pro Health Connect
01.2020 - 03.2021

Foreign Languages Education

UNAH
05.2001 -

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Gracia Alejandra Paz HenryEnglish Teacher