Gerson Palacios
Summary
Secure a position that will enable me to use my strong communication & organizational skills, customer service background. I have over 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Walmart
12.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Travel Agent
Priceline
09.2021 - 11.2022
- Answered incoming calls dealing with customers questions about destinations.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Customer Service Associate
Regency Furniture
12.2019 - 08.2021
- Abrogate orders and shipments for customers, as well avail them locate packages.
- Supersede or refund accounts for lost or misplaced packages.
- Provide customers guidance on regencyfurniture.com
- Utilize articles and internal implements to solve each customers issue, in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Electromechanical Technician
ITEE
San Pedro Sula11.2019
High School Diploma -
Amazing Youth Institute
Choloma11.2015
Timeline
Customer Care Representative
Walmart
12.2022 - 03.2023
Travel Agent
Priceline
09.2021 - 11.2022
Customer Service Associate
Regency Furniture
12.2019 - 08.2021
Bachelor of Science - Electromechanical Technician
ITEE
High School Diploma -
Amazing Youth Institute
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