Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Gerald Hohl

Gerald Hohl

Customer Support Specialist
San Pedro Sula

Summary

Customer Service Professional with 8 years of experience in call, email, and chat support, specializing in training and quality assurance. Enhanced standard operating procedures which improved team performance and customer satisfaction. Skilled in conflict resolution, effective communication, and process optimization. Offers a strong commitment to creating positive customer experiences and fostering team excellence.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Specialist

PartnerHero/Crescendo AI
12.2021 - Current
  • Managed customer interactions for the Drink LMNT account, which helped resolve issues quickly and enhance customer satisfaction through email, chat, social media and calls.
  • Developed and delivered training programs for new hires, equipping them with the knowledge and skills needed to excel in their roles.
  • Evaluated emails, calls, and chats as part of the QA department, ensuring quality standards were met and providing feedback that led to improved team performance.

Customer service representative

Concentrix
12.2017 - 11.2021
  • Worked in the Cricket Wireless account in Concentrix.

Education

High School Diploma -

Atlantic Bilingual School
05.2001 -

Skills

Customer Support (Phone, Email, Chat)

Timeline

Customer Service Specialist

PartnerHero/Crescendo AI
12.2021 - Current

Customer service representative

Concentrix
12.2017 - 11.2021

High School Diploma -

Atlantic Bilingual School
05.2001 -

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Gerald HohlCustomer Support Specialist