Gerald Hohl
Customer Support Specialist
San Pedro Sula
Summary
Customer Service Professional with 8 years of experience in call, email, and chat support, specializing in training and quality assurance. Enhanced standard operating procedures which improved team performance and customer satisfaction. Skilled in conflict resolution, effective communication, and process optimization. Offers a strong commitment to creating positive customer experiences and fostering team excellence.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
PartnerHero/Crescendo AI
12.2021 - Current
- Managed customer interactions for the Drink LMNT account, which helped resolve issues quickly and enhance customer satisfaction through email, chat, social media and calls.
- Developed and delivered training programs for new hires, equipping them with the knowledge and skills needed to excel in their roles.
- Evaluated emails, calls, and chats as part of the QA department, ensuring quality standards were met and providing feedback that led to improved team performance.
Customer service representative
Concentrix
12.2017 - 11.2021
- Worked in the Cricket Wireless account in Concentrix.
Education
High School Diploma -
Atlantic Bilingual School
05.2001 -
Skills
Customer Support (Phone, Email, Chat)
MS Office Suite / Google Workspace
Complaint resolution
Good communication skills
Excellent written and oral communication
Customer order management
Timeline
Customer Service Specialist
PartnerHero/Crescendo AI
12.2021 - Current
Customer service representative
Concentrix
12.2017 - 11.2021
High School Diploma -
Atlantic Bilingual School
05.2001 -