Geferson Martinez
Tegucigalpa,FM
Summary
Adept at elevating customer experiences, my tenure at Teleperformance Honduras showcased my proficiency in problem-solving and active listening, resolving complaints and boosting loyalty. Excelling in both phone and chat support, I managed up to 80 chats daily, demonstrating critical thinking and customer service excellence without relying on percentages for impact.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance Honduras.
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Since I also performed as floor support.
- Responded to customer requests for products, services, and company information.
- Assisted customer over the phone providing undivided attention and the best resolution, for one year.
- Assisted customers via chat for 1.5 year, by providing techinical support. Handling chats up to 80 per day.
Education
Bachelor of Software Engineering - Computacional System
CEUTEC
Tegucigalpa, Honduras09.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Teleperformance Honduras.
03.2022 - Current
Bachelor of Software Engineering - Computacional System
CEUTEC
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