Geannie joy Jefford
Bachelor's Degree In Hospitality And Tourism
Roatan,IB
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Trinitas Cellars. Excelled in resolving escalated customer issues, contributing to sales growth, and mastering Microsoft Excel for data analysis. Demonstrates exceptional problem-solving abilities and a knack for fostering positive relationships, ensuring high levels of customer loyalty and repeat business.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Trinitas Cellars, Napa CA
01.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Property Management Assistant
Pip Property Management Lemited
03.2023 - 03.2024
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
Front Desk Receptionist
St Regis Saadiyat Island Resort
01.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Trained new team members on company procedures, customer service and issue resolution.
Management Trainee
Andaz Peninsula Papagayo Resort
03.2016 - 07.2016
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Improved management skills by participating in rigorous training programs and workshops.
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
Education
Bachelor of Hospitality - Human Resources Management
Universidad Latina De Costa Rica
San Jose, Costa Rica 05.2001 -
Skills
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Spending time with my daughter
Everyday i am looking forwards on spending time with my beautiful 5 years old daughter. she is definitely my biggest motivation and the one that keeps me going and working towards my wildest dream.
Timeline
Property Management Assistant
Pip Property Management Lemited
03.2023 - 03.2024
Customer Service Representative
Trinitas Cellars, Napa CA
01.2022 - Current
Front Desk Receptionist
St Regis Saadiyat Island Resort
01.2017 - 01.2018
Management Trainee
Andaz Peninsula Papagayo Resort
03.2016 - 07.2016
Bachelor of Hospitality - Human Resources Management
Universidad Latina De Costa Rica
05.2001 -
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