Gabriel Ernesto Lopez Torres
San Pedro Sula,Cortes
Summary
Accomplished professional with a robust background in customer service and logistics management, notably at KM2 Solutions. Expertise in service coordination and dispatch coordination, enhancing operational efficiencies and customer satisfaction. Proven ability to exceed productivity goals and foster professional relationships, demonstrating exceptional reporting skills and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
KM2 Solutions
01.2018 - 04.2018
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Production Supervisor
KM2 Solutions
05.2018 - 04.2022
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Identified needs and provided training to clarify expectations of collections agents.
- Managed team of +15 production associates, overseeing productive production processes and meeting all deadlines.
Executive Dispatcher, Logistics Supervisor
JR Dispatching
04.2022 - Current
- Planned, organized, and managed work flow of owner operators to accomplish the ideal number of loads per week.
- Directed dispatching, routing, and tracking of [+5 individual MC's] fleet vehicles.
- Closely monitored dispatch load boards to ensure the best loads and rates.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
High School Diploma -
11.2017
Bachelor of Business Administration - Business Administration
10.2026
Skills
- Service Coordination
- Dispatch Coordination
- Logistics Management
- Reporting skills
- Schedule Management
- Customer Relations
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Executive Dispatcher, Logistics Supervisor - JR Dispatching
04.2022 - Current
Production Supervisor - KM2 Solutions
05.2018 - 04.2022
Customer Service Representative - KM2 Solutions
01.2018 - 04.2018
Grace Christian Academy - High School Diploma,
Universidad De San Pedro Sula - Bachelor of Business Administration, Business Administration
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