GABRIEL ALEJANDRO MONTES DURÓN
Student
Tegucigalpa
Summary
Talented Technical and Customer Support Representative with gift for understanding needs of both business and home users, also providing my assistance with any customer and show professionalism, respect, enthusiasm. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call and learn quickly. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Customer Service Representative
Results CX
Tegucigalpa, FM
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved accounting, service and delivery concerns.
Legal Assistant
Rigoberto Montes & Corp.
Tegucigalpa, FM
03.2022 - 01.2023
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Researched statutes, decisions, legal articles, and codes.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Interpreter
The Woorkloop
Tegucigalpa, FM
01.2022 - 02.2022
- Developed strategies to perform accurate and consistent translations.
- Stayed current on new expressions and cultural changes impacting language translation
- Assisted with translation of foreign language television and radio programs
- Translated other language books into English
- Interpreted conversations between foreign language-speaking clients and others
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed
Technical Support Representative
24/7 intouch
Tegucigalpa, FM
03.2021 - 09.2021
- Translated complex technical issues into digestible language for non-technical users.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Created user accounts and assigned permissions.
- Documented support interactions for future reference.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
Education
High School Diploma -
San José Del Carmen Bilingual School
Tegucigalpa, Departamento de Francisco Morazán 01.2014 - 11.2018
Some College (No Degree) - Middle School Education
San José Del Carmen Bilingual School
Tegucigalpa, Departamento de Francisco Morazán 01.2006 - 12.2013
Bachelor of Administrative Studies - Currently Studying
CEUTEC
Tegucigalpa, Departamento de Francisco Morazán 02.2019 - Current
Skills
Excelundefined
Personal Information
- Identification Number: 0801-2002-14707
- Place of Birth: Departamento de Francisco Morazán
- Date of Birth: 08/18/02
Hobbies
PLAY BASKETBALL
PLAY VIDEOGAMES
READ
NETFLIX/MAX
ANIMALS
NATURE
CAFE BRAKE
Timeline
Customer Service Representative
Results CX
02.2024 - Current
Legal Assistant
Rigoberto Montes & Corp.
03.2022 - 01.2023
Interpreter
The Woorkloop
01.2022 - 02.2022
Technical Support Representative
24/7 intouch
03.2021 - 09.2021
Bachelor of Administrative Studies - Currently Studying
CEUTEC
02.2019 - Current
High School Diploma -
San José Del Carmen Bilingual School
01.2014 - 11.2018
Some College (No Degree) - Middle School Education
San José Del Carmen Bilingual School
01.2006 - 12.2013
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