Gabriela Villafuerte
-
San Pedro Sula
Summary
Customer service and medical interpretation professional with experience in healthcare, retail, and corporate settings. Skilled in communication, scheduling, and translation, with a strong focus on empathy, adaptability, and quality service.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Interprete Medico
Grupo Levanter
08.2024 - 04.2025
- Interpreted approximately 30 medical calls daily for non-English speaking patients.
- Translated complex terms between providers and patients.
- Provided interpretation across various hospital departments.
- Ensured confidentiality and HIPAA compliance.
Customer Service Agent
Itel
05.2023 - 09.2023
- Handled refunds, order issues, and online support for high-volume customers.
- Maintained professionalism and built trust through empathetic service.
- Explained product features and placed orders to support informed purchases.
Customer Service Agent
Alorica
02.2021 - 10.2021
- Delivered customer service in retail and pharmacy settings, assisting with appointments, sales, and website use.
- Handled complaints, warranties, and troubleshooting with empathy and professionalism.
- Communicated product info and resolved issues via phone and email support.
Education
Marketing And International Business - Business
Unitec
San Pedro Sula 01.2022 - Current
High School Diploma -
Instituto Experimental La Salle
San Pedro Sula, Honduras 01.2015 - 11.2019
Skills
Customer Service & Support
Medical Interpretation & Translation
Conflict Resolution
Problem Solving
Empathy and Active Listening
Adaptability in Fast-Paced Environments
Certification
Youth Leadership Seminar of The John Maxwell Team the Global Youth Initiative
Timeline
Interprete Medico
Grupo Levanter
08.2024 - 04.2025
Pro-certified Healthcare Interpreter, Language Proficiency, Code of Ethics, HIPAA, Information & Cyber Security
08-2024
Customer Service Agent
Itel
05.2023 - 09.2023
Marketing And International Business - Business
Unitec
01.2022 - Current
Customer Service Agent
Alorica
02.2021 - 10.2021
Youth Leadership Seminar of The John Maxwell Team the Global Youth Initiative
10-2019
High School Diploma -
Instituto Experimental La Salle
01.2015 - 11.2019
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