Technology
Gabriel Lanza
La Ceiba,Atlantida
Summary
Selling isn't about pitching a product; it's about painting a picture of possibility. It's not just about features and benefits; it's about creating an experience that resonates with the buyer's desires and aspirations. As a Real Estate Sales Associate and Affiliated Partner of Keller & Williams, I specialize in crafting compelling narratives for properties, showcasing their unique attributes and potential. Guided by Keller & Williams' core values of integrity, customer focus, and a commitment to excellence, I strive to ignite the imagination of buyers with every sale.
One of my most memorable experiences was helping a young couple find their first home. They had almost given up hope after months of searching, but I was determined to find a property that matched their dreams. When we finally walked into the perfect house, I saw tears of joy in their eyes. It was a life-changing moment for them and a reaffirmation of why I do what I do. My goal is to guide clients towards the realization of their dreams and aspirations in the perfect property, embodying the Keller & Williams philosophy that together, everyone achieves more.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Real Estate Sales Agent
Keller Williams
La Ceiba, Atlantida
05.2024 - Current
- Affiliated and Certified KW Sales Agent.
- Self-motivated, with a strong sense of personal responsibility.
- KW Command CRM certified
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Real Estate Sales Associate
Verde & Asociados
08.2022 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Increased property sales by conducting thorough market research and identifying potential buyers.
Senior Payroll Analyst
Standard Fruit De Honduras
01.2021 - 08.2022
- Re-engineer outdated administrative and operational processes.
- Provided expert guidance on best practices in data management, analysis, and reporting to internal teams and clients alike.
- Developed customized data visualization tools for stakeholders, fostering informed decision-making within the organization.
- Cultivated strong relationships with both internal partners and external clients through effective communication strategies aimed at building trust and fostering long-term collaboration.
- Spearheaded process improvements that resulted in streamlined workflows, reduced administrative overheads, and increased overall productivity for the team.
- Promoted a culture of continuous improvement through ongoing training initiatives targeted at enhancing the technical skills of team members.
Customer Service Representative
StarTek
12.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Knoah Solutions Private
01.2015 - 11.2019
- Guided customer with Nest smart thermostat installation, the same with Nest indoor and outdoor cameras.
- Resolve technical issues by troubleshooting thermostats, cameras and app Nest Aware.
- Handled customer inquiries with empathy and patience, asking key questions for an effective and efficient resolution.
- Offered and sold Nest Aware subscriptions.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Industrial Engineering
UNIVERSIDAD CATÓLICA DE HONDURAS
La Ceiba, Honduras04.2021
Skills
- Microsoft Excel, Google Sheets
- Business Intelligence
- Lead Management, Scrum Methodology
- Team Leadership
- Client Prospecting
- Marketing - SEO, Social Media Management
- Sales expertise
- Data Analytics Skills & Investment initiatives
- Cold Calling
- Closing Sales
- Property Tours
- Buyer Seller Agreements
- Lead Follow-Up
- Business Development
- CRM Software , Hubspot, KW Command, Salesforce, Monday
- Experienced Entrepreneur
- Excellent Teamwork
- Financial Advisory
Interests
Finance
Cryptocurrency
Psychology
Real Estate Generational Wealth
Accomplishments
- Increased client base by 30% through personal referrals and openhouse events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of 3 new projects.
- Achieved 35% more sales by introducing HubSpot CRM to sales team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Bachelors on Industrial Engineering, UNICAH - 2021
- Business Intelligence Analyst - Dole Corp. 2022
- HubSpot CRM Software Management, HubSpot - 2023
- Hubspot Outbound & Inbound Calls, Hubspot - 2023
- Business Development Representative, Simera Sales Academy - 2023
- Real Estate Expert - KW University - 2024
Affiliations
- KW Honduras
Software
Microsoft Office Suite
Power BI
CRMs HubSpot, Salesforce, Monday, KW Command
Chat GPT
Zapier
Leonardo AI/Mid Journey
LucidCharts
Canva
Quote
Don't let the fear of losing be greater than the excitement of winning.
Robert Kiyosaki
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementStock Options / Equity / Profit SharingPersonal development programsTimeline
Real Estate Sales Agent
Keller Williams
05.2024 - Current
Real Estate Sales Associate
Verde & Asociados
08.2022 - Current
Senior Payroll Analyst
Standard Fruit De Honduras
01.2021 - 08.2022
Customer Service Representative
StarTek
12.2019 - 01.2021
Customer Service Representative
Knoah Solutions Private
01.2015 - 11.2019
Bachelor of Science - Industrial Engineering
UNIVERSIDAD CATÓLICA DE HONDURAS
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