Microsoft
Gabriel Diaz
Student
Tegucigalpa,Francisco Morazán
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
Teleperformance
2022.02 - 2024.06
- Resolved conflicts between employees swiftly and professionally, maintaining harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Completed bi-weekly payroll for +15 employees
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Customer Service Representative
Teleperformance
2021.08 - 2022.02
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Business Administration - Business Administration
Unitec
Tegucigalpa, Honduras 2023.08 - Current
Bachelor of Science -
CEAD Christian School
Tegucigalpa, Honduras 2005.08 - 2020.06
Skills
Staff Evaluation
Maintenance Oversight
Budget Planning
Team Development
Regulatory Compliance
Six Sigma Methodologies
Problem-Solving
Team Leadership
Software
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
White Belt - Lean Six Sigma
Timeline
White Belt - Lean Six Sigma
2024-05
Associate of Business Administration - Business Administration
Unitec
2023.08 - Current
Supervisor of Operations
Teleperformance
2022.02 - 2024.06
Customer Service Representative
Teleperformance
2021.08 - 2022.02
Bachelor of Science -
CEAD Christian School
2005.08 - 2020.06
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