FREDY BRIONES
San Pedro Sula
Summary
Proven Customer Service Specialist, adept in complaint resolution and customer satisfaction measurement, enhanced Siman Pharmacy's revenue through strategic service and product recommendations. Excelled in active listening and computer proficiency, ensuring swift, empathetic solutions to complex issues, leading to notable customer loyalty and repeat business.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
StarTek
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Sales Representative
Siman Pharmacy
10.2015 - 06.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Accomplished multiple tasks within established timeframes.
- Increased sales volume by effectively training and motivating retail sales team members.
Education
Bachelor in Letters And Sciences -
JOSE TRINIDAD REYES
San Pedro Sula, Honduras11-2014
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Languages
Spanish
Native language
English
Upper intermediate
B2
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsTimeline
Customer Service Representative
StarTek
07.2023 - Current
Customer Service Sales Representative
Siman Pharmacy
10.2015 - 06.2023
Bachelor in Letters And Sciences -
JOSE TRINIDAD REYES
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