Frank Isidro Garcia Jones
Guanaja,IB
Summary
Dedicated professional with strong customer service skills, known for enhancing guest experiences and maintaining high cleanliness standards. Reliable and adaptable, consistently contributing to team collaboration and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Waiter
MSC Mediterranean Shipping
05.2025 - 01.2026
- Assisted in serving food and beverages to guests, ensuring timely delivery and quality service.
- Maintained cleanliness and organization of dining areas, enhancing guest experience and satisfaction.
- Supported preparation of dining materials, including table setups and menu displays for events.
- Monitored inventory levels of supplies, assisting in restocking as needed to prevent shortages.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
Galley Steward
Princess Cruise Lines Ltd.
05.2024 - 10.2024
- Supervised daily cleaning and sanitation of galley areas to maintain health standards.
- Coordinated inventory management, ensuring sufficient stock levels for food preparation.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
- Streamlined dishwashing processes, improving turnaround times for clean dishes.
Tour Guide
SELF INDEPENDENT
01.2021 - 10.2023
- Guided diverse groups through historical sites, enhancing visitor experiences with engaging narratives.
- Developed and implemented customized tour itineraries based on group interests and feedback..
- Provided in-depth knowledge of local culture, history, and attractions to enhance guest understanding.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Guided groups of up to 20 people on scheduled tours.
CUSTOMER REPRESENTATIVE CASHIER
Diamonds International
06.2019 - 10.2020
- Assisted customers in selecting jewelry, providing product knowledge and support.
- Resolved customer inquiries and issues efficiently, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Collaborated with team members to enhance store operations and customer service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
Education
Business Administration
INSTITUTE PRIVATE LA LIBERTAD
SABA COLON HONDURAS12-2014
Skills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Reliability and punctuality
- Adaptability under pressure
- Customer service
- Team collaboration
- Professional appearance
- Service prioritization
- Relationship management
Timeline
Assistant Waiter
MSC Mediterranean Shipping
05.2025 - 01.2026
Galley Steward
Princess Cruise Lines Ltd.
05.2024 - 10.2024
Tour Guide
SELF INDEPENDENT
01.2021 - 10.2023
CUSTOMER REPRESENTATIVE CASHIER
Diamonds International
06.2019 - 10.2020
Business Administration
INSTITUTE PRIVATE LA LIBERTAD