Francisco Antonio Reyes Puerto

• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
• Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
• Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
• Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
• Planning and executing departmental budgets. Overseeing inventory needs and undertaking office management and administration. Worked as the POC for the campaign as a senior supervisor.

• Set appointments with salespeople and potential customers.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Acted as first point of contact and set appointments for prospective clients.
• Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

• Infinity Comcast sales team leader.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
• Developed strong relationships with key clients, resulting in increased repeat business.

Zwanger Pesiri scheduler. This vital role allows you to directly impact patient experience by coordinating and ensuring a smooth patient experience.
Guide every patient to the preparations before coming in and understand every step of the process.
Advising patients about insurance information coverage, and also adding additional information.
Using email to contact patients, both current and prospective, to answer any questions, schedule meetings with an Admissions Director, or reschedule meetings as needed.

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Streamlined sales processes to improve efficiency and productivity within the team.
• Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
• Planning and executing departmental budgets. Overseeing inventory needs, undertaking office management, and administration.

• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained staff on operating procedures and company services.

• Processed orders, service requests and applied information to customers.
• Maintained high levels of customer retention through exceptional service and follow-up communication.
• Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
• Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
• Completed call documentation while speaking with customers.