I love to do volunteering and would like a job where I can help the most needed
Fernando García
Administrador De Empresas
Summary
Experienced Administrative Assistant / Customer Service Executive with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
InTouchCX
Tegucigalpa
08.2022 - Current
- Helped large volume of customers every day via email, chat and emails, with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.
Administrator
Fresh Café and Bakery
Roatan
04.2019 - 05.2021
- Daily baked all pastries and handled the display.
- Managed all inventories and kitchen needs.
- Hired, trained and Managed personnel.
- CollectEd all invoices and sales report for accounting.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- I was able to adapt and strive through the Pandemic reinventing our model of operation.
Rental Property Manager
Island House Vacation Rental
Roatan
10.2017 - 04.2019
- Handled Reservations from oncoming calls and emails.
- Followed up on frequent guests accommodations and future reservations.
- Coordinate guests transportation from Airport to office at arrival.
- Coordinate check in and property showings for new guests.
- Organize activities for guests during their stay.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Administrative Assistant
Henry Morgan Resort
Roatan
03.2014 - 04.2015
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Represented HM Resort in different Fairs and events nationwide and internationally.
- Visited Travel agencies nationwide to promote Resort.
Cargo Coordinator
Copa Airlnes
Tegucigalpa
05.2004 - 08.2011
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Established and maintained positive relationships with Cargo Agencies Nationwide.
Sales Executive
Copa Airlines
Tegucigalpa
05.2003 - 05.2004
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained close relations with Travel Agencies Nationwide.
Passenger Service Agent
American Airlines
Tegucigalpa
07.1992 - 06.2000
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Updated records when lost, delayed or pilfered bags were found.
- Greeted passengers in claim area and helped retrieve luggage.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed Operations, Weight and Balance.
International Security Agent
American Airlines
Tegucigalpa
04.1991 - 07.1992
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
No Degree - Business Administration
Atlantic International University
On LineNo Degree - Business Administration
Universidad Autónoma De Honduras
TegucigalpaHigh School Diploma -
Elvel School
Tegucigalpa 08.1981 - 06.1985
Skills
Sales expertise
undefinedAccomplishments
One of my biggest accomplishments was to own and successfully manage my own Cafe/Bakery, even during the pandemic worst times.
Interests
Timeline
Customer Service Associate
InTouchCX
08.2022 - Current
Administrator
Fresh Café and Bakery
04.2019 - 05.2021
Rental Property Manager
Island House Vacation Rental
10.2017 - 04.2019
Administrative Assistant
Henry Morgan Resort
03.2014 - 04.2015
Cargo Coordinator
Copa Airlnes
05.2004 - 08.2011
Sales Executive
Copa Airlines
05.2003 - 05.2004
Passenger Service Agent
American Airlines
07.1992 - 06.2000
International Security Agent
American Airlines
04.1991 - 07.1992
High School Diploma -
Elvel School
08.1981 - 06.1985
No Degree - Business Administration
Atlantic International University
No Degree - Business Administration
Universidad Autónoma De Honduras
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