Microsoft Office Suite
FANNY ELOISA BETANCOURTH MARTINEZ
Marketing
Tegucigalpa,FM
Summary
I'm consider as a person focused on problem solving and customer service with the goal of achieving company results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
Interglobal Insurance Company
04.2024 - 12.2024
- Quote policies
- Scheduling: Arranging meetings, booking rooms, and managing diaries
- Correspondence: Handling correspondence, drafting messages, and replying to inquiries
- Document preparation: Preparing documents, taking meeting minutes, and conducting data entry
- File management: Organizing files, creating a filing system, and deciding which files to dispose of
- Office maintenance: Ensuring the office runs smoothly, coordinating office procedures, and ordering office supplies
- Customer service: Greeting visitors, assisting customers, and providing polite and professional communication
- Administrative systems: Developing and updating administrative systems to make them more efficient
- Staff support: Assisting other staff members, overseeing the work of junior staff, and maintaining employee holiday records
Chief Technical and Customer Service Operator
Cable Color
10.2017 - 02.2024
- Provide technical support by phone for HFC and FTTH networks, Customer Service for Cable Color, Servicable, Intercable and Metrocom brands
- Manage the Fanpages of Cable Color, ISG Communication, Servicable Xela brands, on different social networks such as: X, Instagram and Facebook (Meta business) in the countries of: Honduras, Guatemala and El Salvado..
- Responsible for the attention of the Inbox of Cable Color, ISG Communication, Servicable Xela brands, through the FrontApp platform
- Provide attention to the different customer claims. attended through the guided Chatbot called ISA (Automated Service Intelligence)
Education
Marketing -
UNAH
Tegucigalpa, Honduras 01.2019 - 05.2023
Skills
Communication: The ability to communicate clearly and professionally with clients, staff, and other stakeholders This includes writing, drafting, and responding to emails
Organization: The ability to manage calendars, documents, and data This includes setting reminders for important events and deadlines
Attention to detail: The ability to ensure accuracy in all tasks, from scheduling to proofreading documents
Computer proficiency: Proficiency in office software like Microsoft Office Suite, including Outlook
Time management: The ability to organize daily, weekly, and monthly agendas
Adaptability: The ability to adjust to new tasks and challenges
Teamwork: The ability to collaborate effectively with others This includes empathy, accountability, and humility
Confidentiality: The ability to handle sensitive or confidential information
Problem-solving: The ability to handle day-to-day office challenges
Software
Microsoft Outlook
Adobe
Google meets
Zoom
Certification
Currently, I'm taking a course of Marketing Digital, AI and Graphic Designer which end in March
Timeline
Administrative Assistant
Interglobal Insurance Company
04.2024 - 12.2024
Currently, I'm taking a course of Marketing Digital, AI and Graphic Designer which end in March
01-2024
Marketing -
UNAH
01.2019 - 05.2023
Chief Technical and Customer Service Operator
Cable Color
10.2017 - 02.2024