Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
AdministrativeAssistant
FANNY ELOISA BETANCOURTH MARTINEZ

FANNY ELOISA BETANCOURTH MARTINEZ

Marketing
Tegucigalpa,FM

Summary

I'm consider as a person focused on problem solving and customer service with the goal of achieving company results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Administrative Assistant

Interglobal Insurance Company
04.2024 - 12.2024
  • Quote policies
  • Scheduling: Arranging meetings, booking rooms, and managing diaries
  • Correspondence: Handling correspondence, drafting messages, and replying to inquiries
  • Document preparation: Preparing documents, taking meeting minutes, and conducting data entry
  • File management: Organizing files, creating a filing system, and deciding which files to dispose of
  • Office maintenance: Ensuring the office runs smoothly, coordinating office procedures, and ordering office supplies
  • Customer service: Greeting visitors, assisting customers, and providing polite and professional communication
  • Administrative systems: Developing and updating administrative systems to make them more efficient
  • Staff support: Assisting other staff members, overseeing the work of junior staff, and maintaining employee holiday records

Chief Technical and Customer Service Operator

Cable Color
10.2017 - 02.2024
  • Provide technical support by phone for HFC and FTTH networks, Customer Service for Cable Color, Servicable, Intercable and Metrocom brands
  • Manage the Fanpages of Cable Color, ISG Communication, Servicable Xela brands, on different social networks such as: X, Instagram and Facebook (Meta business) in the countries of: Honduras, Guatemala and El Salvado..
  • Responsible for the attention of the Inbox of Cable Color, ISG Communication, Servicable Xela brands, through the FrontApp platform
  • Provide attention to the different customer claims. attended through the guided Chatbot called ISA (Automated Service Intelligence)

Education

Marketing -

UNAH
Tegucigalpa, Honduras
01.2019 - 05.2023

Skills

Communication: The ability to communicate clearly and professionally with clients, staff, and other stakeholders This includes writing, drafting, and responding to emails

Software

Microsoft Office Suite

Microsoft Outlook

Adobe

Google meets

Zoom

Certification

Currently, I'm taking a course of Marketing Digital, AI and Graphic Designer which end in March

Timeline

Administrative Assistant

Interglobal Insurance Company
04.2024 - 12.2024

Currently, I'm taking a course of Marketing Digital, AI and Graphic Designer which end in March

01-2024

Marketing -

UNAH
01.2019 - 05.2023

Chief Technical and Customer Service Operator

Cable Color
10.2017 - 02.2024

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FANNY ELOISA BETANCOURTH MARTINEZMarketing