Esdras Varela
Marketing and International Business
Tegucigalpa,FM
Summary
With over a decade of experience in operations management and client relations, focusing on driving strategic initiatives and building strong partnerships across multiple clients. Successfully leading complex projects, working closely with different partners to tailor programs that meet stakeholder needs. Strengths lie in project coordination, problem-solving, and maintaining key client relationships. Expertise in data analysis to support decision-making, rooted in collaboration, communication, and ensuring smooth program implementation. Committed to delivering effective, long-lasting solutions that align with business goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Program Manager
Cintana
03.2024 - 01.2025
- Cultivate partnerships with institution departments within the network to adopt the program, ensuring alignment with their academic goals and student needs
- Collaborate with universities to tailor programs to meet the specific requirements and preferences of students and faculty
- Facilitate comprehensive training programs for faculty to effectively implement and support the program
- Implement tracking and assessment mechanisms to monitor the performance and impact of the program within partner institutions
- Analyze data to identify areas for improvement and optimization
- Foster strong relationships with key stakeholders at partner institutions, including academic departments, administrators, and student bodies, to ensure ongoing support and program success
- Stay abreast of industry trends, competitor offerings, and educational advancements to continuously enhance the program and maintain a competitive edge
Customer Success Manager LATAM
Edusoft
01.2021 - 03.2024
- Oversee deployments for Program operations around the network (3 countries)
- Oversees and pilots technical connections for course offerings and community building for any new initiatives
- Anticipating key account changes and improvements
- Develop and Maintain a solid and trusting relationship between major key clients and the company
- Participate in the training and onboarding of staff and consultants
- Manage communication between key clients and internal teams
- Coordination of institutional Systems integration requests, serving as a point of contact
- Liaison between external clients and internal departments
- Produces reports and presentations for internal leadership as well as local and regional leaders regarding products and services
- Empowers data collection and system connections to understand and address local needs
- Strategic planning to improve client results
Senior Program Coordinator
Laureate International Universities
07.2019 - 01.2021
- Oversee deployments for Program operations around the network (5 countries). - Oversees and pilots technical connections for course offerings and community building for any new initiatives.
- Anticipate key account changes and improvements. - Develop and Maintain a solid and trusting relationship between major key clients and the company.
- Participate in the training and onboarding of staff and consultants.
Coordinates efforts to gather and update data from our learning management system. Gathers organizes and displays data from the network for reports (e.g. Forecasts, Actuals, etc.). - Manage communication between key clients and internal teams.
- Coordinate institutional Systems integration requests, serving as a point of contact.
- Liaison between external clients and internal departments.
- Oversee Legal and Finance processes such as budget management, talent search, contracts, and payments for vendors as needed.
- Produces reports and presentations for internal leadership as well as local and regional leaders regarding products and services.
- Empowers data collection and system connections to understand and address local needs.
- Negotiating contracts with partners and establishing a timeline of performance for internal projects.
- Strategic planning to improve client results.
Online Operations Coordinator
Laureate International Universities
09.2018 - 07.2019
- Manage projects and relationships for Laureate institutions with B2B business focus
- Lead the development of new online solutions for students, faculty and staff of the network
- Coordinate external teams in the development and execution of business strategies
- Lead internal negotiations for the establishment of processes and service channels
- Coordination and analysis on implementing processes and communication channels based on the customers' needs
- Coordinate integration projects for learning management systems
- Administration and budget management of the department
- Oversee legal and finance processes such as budget management, talent search, contracts, and payments for vendors as needed
Online Operations Administrator
Laureate International Universities
08.2016 - 08.2018
MBI Analyst
Laureate International Universities
02.2016 - 08.2016
Academic Operations Administrator
Laureate International Universities
01.2014 - 02.2016
Education
Bachelor's Degree -
Instituto San Miguel
01.2007 - 01.2010
Marketing and International Business - undefined
Unitec Honduras
01.2011 - 01.2016
Skills
- Critical Thinking
- Time Management
- Client Management
- Forward-Looking
- Strong Communication Skills
- Business Development
- Customer Needs
- Problem Solver
- Team Player
- Project management
Websites
Timeline
Program Manager
Cintana
03.2024 - 01.2025
Customer Success Manager LATAM
Edusoft
01.2021 - 03.2024
Senior Program Coordinator
Laureate International Universities
07.2019 - 01.2021
Online Operations Coordinator
Laureate International Universities
09.2018 - 07.2019
Online Operations Administrator
Laureate International Universities
08.2016 - 08.2018
MBI Analyst
Laureate International Universities
02.2016 - 08.2016
Academic Operations Administrator
Laureate International Universities
01.2014 - 02.2016
Marketing and International Business - undefined
Unitec Honduras
01.2011 - 01.2016
Bachelor's Degree -
Instituto San Miguel
01.2007 - 01.2010
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