Erika Flores
Customer Service
San Pedro Sula,CR
Summary
Proven professional in customer-oriented roles, excelling in decision-making and customer service, as demonstrated at Star Tek. Skilled in resolving billing discrepancies and managing high-volume claims with a focus on enhancing customer satisfaction. Expertise in call control and empathetic communication, significantly improving client relationships and operational efficiency.
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
6
6
years of professional experience
2
2
Language
Work History
Customer Service Agent
Star Tek
San Pedro Sula, Honduras (Remote)
07.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Claims Representative
Zero Variance
San Pedro Sula, Honduras
08.2021 - 03.2022
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Billing Specialist
KM2 Solutions
San Pedro Sula, Honduras
08.2017 - 12.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Education
High School Diploma -
Atlantic Bilingual School
Puerto Cortez, Honduras 05.2001 -
No Degree - Business Management
UTH University
San Pedro Sula, Honduras 05.2001 -
Skills
Customer service
Call control
Decision-making
Information verification
Time management
Empathetic and genuine
Customer complaint resolution
Active listening
Call center experience
Typing speed
Billing inquiries
Timeline
Customer Service Agent
Star Tek
07.2022 - 04.2023
Claims Representative
Zero Variance
08.2021 - 03.2022
Billing Specialist
KM2 Solutions
08.2017 - 12.2019
High School Diploma -
Atlantic Bilingual School
05.2001 -
No Degree - Business Management
UTH University
05.2001 -