Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

ENZO ALESSANDRO CHEVEZ GARCIA

Law Student
San Pedro Sula

Summary

Motivated and adaptable Law student with strong communication, organizational, and customer service skills. Seeking to leverage my experience in client relations, team coordination, and sales to contribute to the success of a dynamic organization while continuing to grow professionally and personally.

Overview

4
4
years of professional experience
18
18
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

INTOUCH CX
04.2024 - Current
  • Provided high-quality phone support for billing inquiries.
  • Delivered customer-centric solutions, ensuring satisfaction and retention.
  • Supported the training staff in onboarding and mentoring new hires.

Contact Center Coordinator

Alorica
04.2023 - 03.2024
  • Managed daily operations and optimized workflows for improved efficiency.
  • Acted as a liaison between management and agents, fostering a collaborative environment.
  • Provided on-the-floor coaching and support to enhance team performance.

Sales Agent

Allied Global Corporation
06.2022 - 02.2023
  • Engaged customers with product recommendations tailored to their needs.
  • Consistently achieved and exceeded monthly sales targets.
  • Developed strong client relationships to drive repeat business.

Customer Service Agent

Concentrix
10.2021 - 05.2022
  • Delivered efficient phone support to a diverse range of customers.
  • Resolved issues promptly, maintaining high customer satisfaction scores.
  • Managed multiple tasks effectively in a fast-paced environment.

Education

Bachelor of Laws (LLB) -

Universidad De San Pedro Sula (USAP)
01.2021 - Current

Bachelor of Science and Humanities -

Centro De Educación Básica Bilingüe MHOTIVO
01.2007 - 01.2021

Skills

  • Customer Service Excellence
  • Team Leadership and Coaching
  • Conflict Resolution
  • Microsoft Office Suite Proficiency
  • Sales and Negotiation
  • Adaptability and Proactivity
  • Strong Organizational Skills

Additional Information

Valid Driver’s License, Holder of a U.S. Visa

Software

ACI and CRM knowledge

Timeline

Customer Service Representative

INTOUCH CX
04.2024 - Current

Contact Center Coordinator

Alorica
04.2023 - 03.2024

Sales Agent

Allied Global Corporation
06.2022 - 02.2023

Customer Service Agent

Concentrix
10.2021 - 05.2022

Bachelor of Laws (LLB) -

Universidad De San Pedro Sula (USAP)
01.2021 - Current

Bachelor of Science and Humanities -

Centro De Educación Básica Bilingüe MHOTIVO
01.2007 - 01.2021

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