Summary
Overview
Work History
Education
Skills
References
Timeline
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Enmy Aleman

Enmy Aleman

San Pedro Sula,CR

Summary

Proactive and detail-oriented professional with a strong background in administrative support and customer service. Expertise in managing calendars, coordinating meetings, and streamlining processes to enhance team efficiency. Adept at handling sensitive information while executing projects with precision and care. Committed to fostering collaborative environments that drive organizational success and elevate service delivery standards.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Customer Support

Drink LMNT - Partner Hero
San Pedro Sula, Cortes
05.2023 - 07.2025
  • Began in customer support, was promoted to social media, and later advanced to a Community CXA role, where I served as a key point of contact for community and partnership communications. In this role, I managed high-volume inbound requests (over 60-70 tickets) for donations, brand collaborations, and bulk purchases from organizations and wholesale partners, while also proactively reaching out to teams, schools, and universities to grow LMNT’s presence in athletic and educational communities. I planned and executed special projects and event partnerships, ensuring smooth product delivery. Additionally, I recommended and implemented process improvements that boosted workflow efficiency.

Customer Support Specialist

Human Interest - Partner Hero
05.2022 - 05.2023
  • Provided phone and email support to employees of small businesses across the U.S., offering clear guidance on retirement plan and 401(k) resources. Processed loan and hardship requests in compliance with company policies and regulatory requirements, while assisting account holders with updating personal and financial information to ensure accurate records. Guided users through the online dashboard, including applying for loans, requesting hardships, and closing accounts, delivering empathetic, solution-focused service to support customer satisfaction.

Customer Service Representative

Concentrix
San Pedro Sula, Cortes
02.2021 - 09.2021
  • Supported HP Instant Ink program customers, helping them manage subscriptions and troubleshoot service issues. Handled incoming calls, identified customer needs, and delivered solutions to ensure customer satisfaction.

Virtual Receptionist/Supervisor

Answer Hero
San Pedro Sula, Cortes
07.2019 - 01.2021
  • Answered phone calls, relayed messages with high attention to detail, offered translation services mostly for law firms, and routed calls for over 700 accounts, including the ER for hospitals and clinics. Then, I was promoted to the health department, working directly with doctors and patients to schedule appointments and update records, where I maintained patient charts with accurate personal and insurance information to ensure service coverage.

Back-office Representative

Allied Global
San Pedro Sula, Cortes
12.2015 - 03.2019
  • Provided customer service and technical support for a phone company before being promoted to back-office representative, where I reviewed applications and proofs for a government program providing cellphones to low-income individuals. Also served as floor support and mentor, assisting colleagues with training and issue resolution.

Education

Psychology

Ceutec
San Pedro Sula, Cortes
10-2027

High School Diploma -

Instituto Privado Rey Jesus
San Pedro Sula, Cortes
05.2001 -

Skills

Calendar & Schedule Management

Appointment Coordination & Recordkeeping

Professional Phone & Email Communication

Microsoft Office Suite & Google Workspace

Workflow & Process Improvement

Multitasking & Attention to Detail

References

Angie, Larios, +504 8792-4689, Alonso&Alonso

Sara Romero, +504 9744-8731, Partner Hero


Timeline

Customer Support

Drink LMNT - Partner Hero
05.2023 - 07.2025

Customer Support Specialist

Human Interest - Partner Hero
05.2022 - 05.2023

Customer Service Representative

Concentrix
02.2021 - 09.2021

Virtual Receptionist/Supervisor

Answer Hero
07.2019 - 01.2021

Back-office Representative

Allied Global
12.2015 - 03.2019

High School Diploma -

Instituto Privado Rey Jesus
05.2001 -

Psychology

Ceutec

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Enmy Aleman