Emily Michell Martínez López
Tegucigalpa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Ibex
11.2021 - 01.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Agent
IntouchCX
01.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer chats and emails to answer questions about products and services.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer chats with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Agent
Intouch CX
10.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer chats and emails to answer questions about products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer chats with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
High School Diploma -
Instituto Tecnológico Internacional
Tegucigalpa, Honduras12.2018
Currently Studying - Engineering in Logistics Management
CEUTEC
Tegucigalpa, HondurasSkills
- Customer Implementation Support
- Customer Relationship Management
- Customer Relations
- Operational Efficiency
- Customer Service
- Calm and Professional Under Pressure
- Online Chat
- Order and Refund Processing
- Responsible, persevering, team worker, honest, respectful, and integrated
Additional Information
- Assisted with all functions of the beauty shop, payroll, and accounting procedures Scheduled appointments, greeted customers, and managed monthly inventory
- Performed receptionist responsibilities including the reception, scheduling, and confirmation of client appointments in an effective and efficient manner.
- Cut, color, and style client hair.
- Provided superior customer service, answered telephones, and scheduled appointments.
- Keep workstations clean and sanitize tools such as scissors and combs, and provide high-quality confidential customer service.
- As a School Leader, I gained valuable insights into effective teamwork, adept interpersonal communication, meticulous attention to detail, and the implementation of advanced organizational methodologies.
Languages
Spanish
Native language
English
Upper intermediate
B2
References
Professional references
- Supervisor IntocuhCX, Alejandra Matute amatute@intouchcx.com
- Supervisor IntouchCX, Karla Mendez karla.mendez01@intouchcx.com
Personal references
- Emilia Lopez emilia25lopez@gmail.com
- Ivan Martinez ivam29martinez74@gmail.com
Timeline
Customer Service Agent
Intouch CX
10.2023 - 12.2023
Customer Service Agent
IntouchCX
01.2022 - 04.2023
Customer Service Agent
Ibex
11.2021 - 01.2022
High School Diploma -
Instituto Tecnológico Internacional
Currently Studying - Engineering in Logistics Management
CEUTEC
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