Elena Carolina Valencia Calderon
San Pedro Sula
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team Leader
Partnerhero
09.2021 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted meetings and business reviews with our Partner.
English as a Second Language Teacher
E4CC
11.2019 - 02.2021
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Educated students in basics of English grammar and conversational speaking.
- Improved instruction methods by using various assessment tools and strategies.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Sales Agent
Allied Global
11.2018 - 08.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of internet, cable and phone services to promote sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Team Leader
Allied Global
12.2017 - 08.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Education
Physical And Occupational Therapy
Centro Universitario Tecnologico.
Honduras01-2028
High School Diploma -
Instituto Primero De Mayo
Honduras12-2016
Skills
- Flexible schedule
- Coaching and mentoring
- Budget management
- Service level agreements
Languages
Spanish
Native language
English
Proficient
C2
French
Beginner
A1
Sign Language
Beginner
A1
Timeline
Team Leader
Partnerhero
09.2021 - Current
English as a Second Language Teacher
E4CC
11.2019 - 02.2021
Sales Agent
Allied Global
11.2018 - 08.2019
Team Leader
Allied Global
12.2017 - 08.2018
Physical And Occupational Therapy
Centro Universitario Tecnologico.
High School Diploma -
Instituto Primero De Mayo
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