Elena Avila
San Pedro Sula
Summary
Trustworthy Physician with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Flexible customer service agent with over two years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to help clients.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ttec
06.2024 - Current
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Built rapport with customers through courteous and professional communications
- Managed inbound customer service calls, emails and chats efficiently resolving queries and complaints to uphold satisfaction levels
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Zero Variance
06.2022 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted customers by answering questions, scheduling deliveries of their products and responding to inquiries and complaints
Medical Doctor in Social Service
Secretareria de Salud Honduras
11.2017 - 11.2018
- Collaborated with team members to achieve target results
- Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations
- Evaluated patient histories, complaints and current symptoms
- Documented interactions using correct format, codes and facility standards for optimal medical care
Education
M.D. - Medicine
Universidad Católica De Honduras Campus San Pedro Y San Pablo
02-2019
High School Diploma -
Progreso International School
05-2009
Skills
- MS Microsoft Office
- Team Work
- Punctuality
- Responsibility
- Professionalism
- Multi-tasking
Languages
Spanish
Native language
English: C1
Advanced
C1
Personal References
Reference #1:
Keilin Irias
+504 3194-4563
Reference #2:
Alendra Avila
+504 9965-3674
Professional References
Reference #1:
Juan Urquia
Supervisor
TTEC
+504 8992-5967
Reference #2:
Mario Rosales
Support Analyst
Zero Variance
+504 9809-2279
Timeline
Customer Service Representative
Ttec
06.2024 - Current
Customer Service Representative
Zero Variance
06.2022 - 01.2024
Medical Doctor in Social Service
Secretareria de Salud Honduras
11.2017 - 11.2018
M.D. - Medicine
Universidad Católica De Honduras Campus San Pedro Y San Pablo
High School Diploma -
Progreso International School
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