Eduardo Linares Fonseca
Customer Support Expert
Summary
Results-driven professional with a strong background in customer support and recruiting. Proven success in enhancing load capacity, optimizing processes, and maintaining close client communication. Skilled in multitasking and thriving in fast-paced environments. Recognized for consistently surpassing goals and objectives. Expertise in customer support and recruiting has consistently achieved exceptional results by enhancing load capacity, optimizing processes, and maintaining strong client communication. Ability to multitask and thrive in fast-paced environments instrumental in success. Proud of track record of consistently surpassing goals and objectives, showcasing dedication and commitment to delivering outstanding performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Coordinator
Bungii
06.2023 - 08.2024
- Coordinate and schedule transportation and delivery of goods to various locations
- Track shipments in real-time update stakeholders on the status and resolve any issues or delays in the delivery process
- Develop and implement efficient logistics strategies to ensure timely delivery of goods
- Helped management identify workflow issues and find solutions
- Logically assisted big recognized brands such as Walmart, Big Lots, Sherwin Williams, etc
Carrier Support
Loadsmart
01.2023 - 05.2023
- Achieved an increase in load capacity for 2 key accounts by 70%
- Track shipments in real-time communicate with all team members, ensuring the jobs were executed professionally and on time
- Coordinated operation between shippers and receivers for informed actionable data
- Helped management identify workflow issues and find solutions
STR Customer Support
Texas Premier Pads
07.2019 - 11.2022
- Troubleshot and resolved guest complaints and issues.
- Provided timely assistance to guest via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Daily Operations Coordinator - Scheduler - Recruiter
Maidthis Cleaning
01.2019 - 10.2022
- Achieved an increase of 30% in newly hired contractors within a year
- Fast paced customer service, demanding environment with plenty of multitasking
- Handling 20 - 30 calls a day
- Coordinated schedules with contractors and customers
- Created SOP for internal processes by using Loom
- Collaborated with internal team managers and sales teams to identify opportunities for expanding existing customers' utilization of our platform and services
- Utilized a range of CRM software and tools such as Helpscout, Slack, Trello, and Google Suites to effectively track and manage customer relationships
- Pre-screened candidates filed contractors information on an internal database
- Handled onboarding for new contractors
Driver Recruiter
North American Transport Service
12.2017 - 12.2020
- Strong track record in sourcing, screening, and hiring qualified CDL drivers for the company
- Consistently surpassed assigned objectives and goals
- Proficient in utilizing various recruitment strategies and methods to attract top driver talent
- Solid understanding of DOT regulations and compliance for safe operation and compliance
- Honed my abilities to build and maintain relationships with driver candidates and internal teams
Customer Service Representative
Tracfone Wireless
07.2017 - 12.2017
- Proficient in troubleshooting and resolving customer issues promptly and effectively related to portable technology
- Demonstrated ability to handle a high volume of customer inquiries while maintaining a positive attitude
- Maintained and organized the online customer account database
- Assuring data is up to date
- Handled challenging situations, and demanding at finding creative solutions to problems
Virtual Assistant
Movoto Real Estate
09.2015 - 04.2017
- Contributed to establishing and developing the department from its initial stages
- Collaborated with brokers on utilizing a technology driven tool/interface to monitor and track client statuses
- Coordinated property showings and managed communication between clients & agents
- Aiding Real Estate agents nationwide in managing prospective closing clients
Education
Logistics Management Engineering -
CEUTEC
01.2019 - 01.2023
Skills
Problem Solving
Timeline
Logistics Coordinator
Bungii
06.2023 - 08.2024
Carrier Support
Loadsmart
01.2023 - 05.2023
STR Customer Support
Texas Premier Pads
07.2019 - 11.2022
Daily Operations Coordinator - Scheduler - Recruiter
Maidthis Cleaning
01.2019 - 10.2022
Logistics Management Engineering -
CEUTEC
01.2019 - 01.2023
Driver Recruiter
North American Transport Service
12.2017 - 12.2020
Customer Service Representative
Tracfone Wireless
07.2017 - 12.2017
Virtual Assistant
Movoto Real Estate
09.2015 - 04.2017
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