Duyen Tran Thi

Developed, promoted, and maintained strategic partnerships with major banks such as VPBank, MBBank, ACB, and OCB, among others.

• Provided consultation to RMs and PM teams of banks on asset allocation and introduced financial products (mutual funds) to VIP and ultra-VIP clients.
• Regularly updated partners and clients on macroeconomic and microeconomic data, as well as equity and bond market trends, stayed abreast of economic trends and market fluctuations, ensuring optimal returns on investments for clients.
• Conducted training on processes and sales techniques for RMs of banks teams focusing on financial investment products.
• Developed strategies to enhance sales performance through partnership channels.
• Met with clients to discuss assets, guided clients on various financial plans and provided professional recommendations on long-term and short-term opportunities investment, products, and services based on each clients' individual needs.
• Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research, provided specialized financial planning support for clients who want separate portfolios with large investment amounts.
• Took responsibility for providing personal financial advice and managing asset allocation for clients through direct sales channels and developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.

Achievements:

• Awarded title of "Best Seller" for three consecutive years: 2020, 2021, and 2022.
• Successfully mobilized investment funds for financial portfolios of funds ranging from 600 to 1,000 billion VND annually, accounting for 20- 25% of fund's total volume.

• Directly contact, handle and resolve customer needs related to banking operations arising at the counter: deposit, withdraw money, transfer money, open accounts, process account information, etc. ..through a digital banking channel.
• Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
• Maintained comprehensive knowledge of company products and up-to-date knowledge of product and service changes to provide accurate information and guidance to customers.
• Improved customer satisfaction rates by efficiently addressing and resolving issues in a timely manner, followed up with customers about resolved issues to maintain high standards of customer service.
• Worked closely with management on initiatives focused on reducing churn rates through proactive engagement efforts targeting at-risk accounts before they lapsed into disengagement status due to dissatisfaction or other factors.
• Comply with company regulations and bank security policies.

• Analyzed clients' financial status, reviewed and verified income, credit reports, employment histories for each borrower, and property evaluations to determine loan feasibility.
• Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed, maintaining strong client relationships to mitigating risk exposure for the organization.
• Adhered to banking standards and government lending guidelines for loan services.
• Negotiated favorable terms with clients for both secured and unsecured lending products, resulting in mutually beneficial agreements.
• Conducted in-depth industry research to identify potential risks or opportunities within specific sectors, informing credit portfolio management decisions.
• Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.

• Gained practical experience in various aspects of the stock market, applying academic knowledge to real-world situations while trading, developed professional skills through hands-on experiences, including time management, effective communication, and maintaining professionalism under pressure.
• Assisted colleagues in their tasks when needed, fostering a supportive work environment.
• Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
• Strengthened analytical abilities by critically evaluating data and drawing meaningful conclusions from it.