DIRIAN BERRIOS
San Pedro Sula
Summary
I am skilled in training development, process optimization, and fostering excellent customer service.
I am a skilled professional ready to excel in leadership role with focus on results-driven performance. I have proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
8
8
years of professional experience
1
1
Language
Work History
Supervisor
Coral Bay
12.2022 - Current
- Live monitor and reporting in production
- Data analysis to create solutions
Trainer
Coral Bay
07.2023 - 01.2025
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Trainer
Prime Sources
06.2021 - 12.2022
- Live monitoring
- Assistance in the recruitment department
- Assistance in operations and nesting period
Sales Agent
Prime Sources
06.2020 - 06.2021
Quality Assurance Analyst
Allied Global
10.2016 - 11.2019
- Live monitoring
- Reporting daily production reports
- Reporting Missing Time
- Weekly Feedback and chats to agents
Skills
Process improvement
Strategic planning
Schedule development
Staff discipline
Customer service
Decision-making
Employee motivation
Team building
Training and mentoring
Goal oriented
Attention to detail
Analytical thinking
Timeline
Trainer
Coral Bay
07.2023 - 01.2025
Supervisor
Coral Bay
12.2022 - Current
Trainer
Prime Sources
06.2021 - 12.2022
Sales Agent
Prime Sources
06.2020 - 06.2021
Quality Assurance Analyst
Allied Global
10.2016 - 11.2019