Summary
Overview
Work History
Skills
Timeline
Generic
DIRIAN BERRIOS

DIRIAN BERRIOS

San Pedro Sula

Summary

I am skilled in training development, process optimization, and fostering excellent customer service.


I am a skilled professional ready to excel in leadership role with focus on results-driven performance. I have proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

8
8
years of professional experience
1
1
Language

Work History

Supervisor

Coral Bay
12.2022 - Current
  • Live monitor and reporting in production
  • Data analysis to create solutions

Trainer

Coral Bay
07.2023 - 01.2025
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Trainer

Prime Sources
06.2021 - 12.2022
  • Live monitoring
  • Assistance in the recruitment department
  • Assistance in operations and nesting period

Sales Agent

Prime Sources
06.2020 - 06.2021

Quality Assurance Analyst

Allied Global
10.2016 - 11.2019
  • Live monitoring
  • Reporting daily production reports
  • Reporting Missing Time
  • Weekly Feedback and chats to agents

Skills

Process improvement

Timeline

Trainer

Coral Bay
07.2023 - 01.2025

Supervisor

Coral Bay
12.2022 - Current

Trainer

Prime Sources
06.2021 - 12.2022

Sales Agent

Prime Sources
06.2020 - 06.2021

Quality Assurance Analyst

Allied Global
10.2016 - 11.2019

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