Dilcia Edith Suárez Ramírez

UPS Air Cargo

02.2003 - 09.2023

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Created and managed project plans, timelines.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Observed packing operations to verify conformance to specifications.
Frequently inspected production area to verify proper equipment operation.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Summary