BambooHR
Diana Alejandra Rivera Cardona
Psychologist
Tegucigalpa,Distrito Central
Summary
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work History
Human Resources Specialist
Interactive Contact Center
02.2024 - Current
- Audited employee records and automated HR workflows to enhance efficiency and compliance with employment laws.
- Designed and implemented talent evaluation frameworks, conducting training & development programs and professional workshops.
- Developed structured onboarding programs to improve new hire integration and reduce turnover.
- Partnered with department managers to perform skills gap analyses and drive learning & development (L&D) initiatives.
- Managed and updated the HRIS (Human Resources Information System) with accurate employee data.
- Drafted and processed employment contracts, verification letters, and other HR documentation.
- Assisted in developing and enforcing HR policies & procedures aligned with company goals and labor regulations.
- Supported HR teams in Honduras and El Salvador, ensuring consistency in HR practices.
- Improved recruitment & hiring processes, reducing time-to-fill through proactive sourcing strategies.
Virtual Administrative Assistant
Job Duck
03.2023 - 10.2023
- Provided comprehensive administrative support to individuals and businesses, ensuring efficient daily operations.
- Managed email correspondence, appointment scheduling, and phone communication to enhance productivity.
- Organized and maintained digital filing systems, ensuring quick and secure document retrieval.
- Utilized project management software, virtual collaboration tools, and digital communication platforms to streamline workflows.
- Ensured confidentiality and data security, handling sensitive information with discretion.
- Increased operational efficiency by supporting multiple project teams with timely administrative assistance.
- Facilitated seamless client and team communication, ensuring smooth coordination and workflow continuity.
Humana Healthcare Advocate
ResultsCX
05.2022 - 07.2022
- Managed the benefits and eligibility department for all Humana members, ensuring accurate processing and compliance.
- Provided customer support and problem-solving, addressing inquiries and resolving issues efficiently.
- Negotiated payment plans to ease financial burdens and improve patient access to healthcare.
- Advocated for patient well-being, offering empathetic communication and personalized care planning.
- Assisted patients in obtaining necessary medications, maximizing treatment adherence and health outcomes.
Health Insurance Sales Specialist & Virtual Assist
US Health Insurance Company
05.2019 - 12.2021
- First point of contact for potential clients, handling inquiries and lead qualification
- Experience in cold calling sales, warm transfers, and lead conversion
- Proven ability to sell U.S. health insurance policies while ensuring compliance with regulations
- Three years of experience in outbound sales, inbound call handling, and customer follow-ups
- Personal Virtual Assistant to an Authorized Sales Agent
Skilled in appointment scheduling, CRM data entry, email management, and customer information tracking
Medical Specialized Interpreter and Customer Service Interpreter
Grupo Levanter S.A.
01.2017 - 04.2019
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
Associate´s Degree - Psychology
Centro Tecnológico Universitario (CEUTEC)
Tegucigalpa, Francisco MorazánSkills
Recruiting
Staff management
Training development
Employee onboarding and orientation
Project management
Team building
Confidential document control
Background checks
Teamwork and collaboration
Employee engagement
HR services
HR policy/procedure development
Otherdataofinterest
- Great communication skills
- Teamwork
- Excellent customer service skills
- Excellent leadership
- Able to work under pressure
- Self-motivation
- Punctuality
- Responsibility
- Analytical / Detail Oriented
- Able to perform and produce results in a self-directed environment
- Excellent customer service and interpersonal skills
Additional Information
Languages: Spanish and English
Software
DocHub
Microsoft Office Suite
Outlook
Windows
Timeline
Human Resources Specialist
Interactive Contact Center
02.2024 - Current
Virtual Administrative Assistant
Job Duck
03.2023 - 10.2023
Humana Healthcare Advocate
ResultsCX
05.2022 - 07.2022
Health Insurance Sales Specialist & Virtual Assist
US Health Insurance Company
05.2019 - 12.2021
Medical Specialized Interpreter and Customer Service Interpreter
Grupo Levanter S.A.
01.2017 - 04.2019
Associate´s Degree - Psychology
Centro Tecnológico Universitario (CEUTEC)