Dennis A. Ordóñez
Account Management And Sales
San Pedro Sula
Summary
Customer-focused professional with extensive experience in ensuring client satisfaction and fostering strong relationships. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication and issue resolution, consistently aligning customer needs with company solutions.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Law Office of Sharon Abaud
04.2023 - Current
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Account Manager
Simplex Group
03.2022 - 04.2023
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Shop Supervisor
Compañia Azucarera Chumbagua
07.2020 - 02.2022
- Mentored and trained new employees to ensure consistent service standards across the team.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
Shop Assistant
Compañia Azucarera Chumbagua
03.2020 - 07.2020
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Assisted in completing projects on time through diligent work and effective communication with team members.
Team Leader
Collective Soltions
07.2019 - 03.2020
- Prioritized team and individual goals to effectively achieve business objectives.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
Quality Assurance Analyst
Collective Solutions
05.2018 - 07.2019
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
- Collaborated with management to develop targeted coaching plans, resulting in higher agent performance levels.
Customer Service Representative
Allied Global
12.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Civil Engineering
Universidad Autonoma De Honduras
05.2001 -
Skills
Bilingual (English- Spanish)
Timeline
Virtual Assistant
Law Office of Sharon Abaud
04.2023 - Current
Account Manager
Simplex Group
03.2022 - 04.2023
Shop Supervisor
Compañia Azucarera Chumbagua
07.2020 - 02.2022
Shop Assistant
Compañia Azucarera Chumbagua
03.2020 - 07.2020
Team Leader
Collective Soltions
07.2019 - 03.2020
Quality Assurance Analyst
Collective Solutions
05.2018 - 07.2019
Customer Service Representative
Allied Global
12.2016 - 05.2018
Bachelor of Science - Civil Engineering
Universidad Autonoma De Honduras
05.2001 -
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