Delvia Yanely Rodas Amador
Ciudad Choluteca,
Summary
Skilled in POS system operation and exceptional customer service, I excelled in fast-paced environments at MICHAELS ENTERPRISES INC, ensuring guest satisfaction through efficient order management and adherence to food safety practices. My ability to train staff and improve safety at SPLASH MOUNTAIN WATER PARK highlights my adaptability and commitment to excellence.
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
MICHAELS ENTERPRISES INC
08.2024 - 01.2025
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food and Beverage Server
DOUG HAWORTH CONCESSIONS
09.2023 - 10.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
Waterpark Attendant
SPLASH MOUNTAIN WATER PARK- JOLLY ROGER AMUSEMENTS
06.2023 - 09.2023
- Improved guest safety by enforcing waterpark rules and regulations.
- Demonstrated adaptability when rotating between different roles within the waterpark as needed to maintain smooth operations.
- Trained new team members on waterpark operations, promoting consistent quality across the staff.
- Ensured proper use of life jackets and other safety equipment among guests while maintaining a friendly demeanor.
- Provided exceptional customer service, leading to positive reviews from park visitors.
Education
High School Diploma -
TECHNOLOGICAL INSTITUTE OF BUSINESS ADMINISTRATION
HONDURAS, CHOLUTECA11-2015
Skills
- Exceptional customer service
- POS system operation
- Food handling safety
- Food safety practices
- Multitasking and organization
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Food and Beverage Server
MICHAELS ENTERPRISES INC
08.2024 - 01.2025
Food and Beverage Server
DOUG HAWORTH CONCESSIONS
09.2023 - 10.2023
Waterpark Attendant
SPLASH MOUNTAIN WATER PARK- JOLLY ROGER AMUSEMENTS
06.2023 - 09.2023
High School Diploma -
TECHNOLOGICAL INSTITUTE OF BUSINESS ADMINISTRATION
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