Debbie Ramirez
Puerto Cortés,Cortés
Summary
Dynamic and results-oriented professional with a proven track record at Km2 Solutions, excelling in technical troubleshooting and customer complaint resolution. Skilled in multitasking and fostering team collaboration, I consistently enhance customer satisfaction and efficiency. My adept use of de-escalation techniques and problem-solving skills has significantly improved service delivery. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Km2 Solutions
San Pedro Sula, Cortés
10.2024 - 01.2025
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Ensured compliance with applicable laws when dealing with customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Scheduled and Reschedule appointments for patients across three states.
- Managed B2B calls, requiring a high level of active listening and attention to detail.
Barista
Block Rooftop Cafe
Puerto Cortés, Cortés
07.2024 - 10.2024
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Created promotional displays for advertising special events or promotions at the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Snack Bar Attendant/Barista/Cashier
Hotel Costa Azul
Puerto Cortés, Cortés
10.2023 - 03.2024
- Received orders and fulfilled orders quickly and efficiently.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Input orders into point of sale system and handled customer payments.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Kept records of inventory levels and restocked shelves as necessary.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Instituto No Gubernamental Fuerza Naval
Puerto Cortés11-2018
Skills
- Inbound call management
- Email management
- Problem resolution
- Customer complaint resolution
- Multitasking and organization
- De-escalation techniques
- Information verification
- Issue follow up
- Empathetic and genuine
- Call flow maximization
- Information updates
- Team collaboration
- Live chat support
- Technical troubleshooting
Timeline
Customer Service Agent
Km2 Solutions
10.2024 - 01.2025
Barista
Block Rooftop Cafe
07.2024 - 10.2024
Snack Bar Attendant/Barista/Cashier
Hotel Costa Azul
10.2023 - 03.2024
High School Diploma -
Instituto No Gubernamental Fuerza Naval
Similar Profiles
Menlee EristheeMenlee Eristhee
Customer Service Representative at KM2 SolutionsCustomer Service Representative at KM2 Solutions
Chloe VigierChloe Vigier
Customer Service Agent at KM2 SolutionsCustomer Service Agent at KM2 Solutions
Menlee EristheeMenlee Eristhee
Customer Service Representative at KM2 SolutionsCustomer Service Representative at KM2 Solutions