Debbie Brown
San Pedro Sula
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Senior Claims Coordinator
Simplex Group
10.2023 - Current
- Implemented new software tools that streamlined administrative tasks associated with managing multiple claim files simultaneously.
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
- Analyzed losses and current claim statuses to determine need for updated loss runs.
- Organized and participated in claim review meetings and new business presentations.
- Created user-friendly templates for common claim forms, simplifying the submission process for clients and reducing processing time.
- Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
- Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
- Handled litigation, complex claims and high-profile cases involving large settlement values.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Established strong relationships with key stakeholders, including clients, adjusters, attorneys, and medical providers, facilitating smooth communication throughout the claims process.
Executive Assistant to CEO
Contollo Consulting
03.2023 - 10.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
Executive Assistant - VP of Marketing & U
Springboard - Partnerhero
10.2022 - 09.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
General Manager
Casa Jardines| AIRBNB
01.2020 - 05.2023
- Co-owner of property managed by Airbnb to family, travelers, and more
- Manage reservation of Clients
- Payments to personal accounts via Western Union
- Answering Inquiries of the guest
- Accept or decline reservation requests
- In charge of the Maintenance of the property.
Talent Hunting Specialist
BairesDev
02.2022 - 11.2022
- Create filters and make the necessary changes to guarantee the candidates downloaded are meeting the minimum requirements previously established by the Hiring Manager
- Validate if the filter is working properly, meaning the quality of the candidates remains good
- Make the modifications in the filter when the candidate's quality starts decreasing
- Upload candidates to ERP
- Experience in Booleans and Filters on LinkedIn
- Classifications of candidates based on the client's needs
- (Academics, Extracurricular, Career and Complementary Skills)
Commercial Claims Processing Specialist
Simplex Group
09.2021 - 02.2022
- The Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike
- Following up with claims
- Providing status to clients
- Filing and sending claims for cargo, truck accidents to insurance companies.
Executive Assistant
S.T MEDIC
10.2017 - 02.2019
- Planned and scheduled meetings to improve communication between executives and customers
- Planned executive air travel, hotel accommodations and meeting agendas
- Coordinated catering, decorative arrangements and guest logistics for corporate events
- Maintained personal budget details and coordinated spending for events, business travel and meetings
- Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership
- Planned events based on departmental needs and personal requests
- Processed Word documents and created spreadsheets for data analysis
- Performed shopping, bill payment and mail management duties for professionals
- Organized computer files, sensitive documents, and home office supplies.
Front Office Receptionist
Crowley
07.2017 - 09.2017
- Temporary Position covering maternity
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Quotation of specially equipment.
Subrogation Specialist
Alinsco Insurance
03.2016 - 07.2017
Senior Claims Specialist
Alinsco Insurance
09.2015 - 03.2016
Technical Support Agent
Alinsco Insurance
12.2014 - 09.2015
Customer Service Representative
Alinsco Insurance
07.2014 - 12.2014
First Notice of Loss Agent
Outsourcing Serve5ive Honduras at Alinsco Insurance
03.2014 - 07.2014
Education
Bachelor of Technology - BTech Auxiliary Nursery -
CEUTEC
12.2022
Bachelor's degree International Marketing -
Universidad Tecnológica Centroamericana
12.2017
Skills
- Data Entry
- Inventory Management
- Performance Improvement
- Documentation and control
- Event Coordination
- Hunting
- IT Recruitment
- Microsoft Office
- Policy Interpretation
- Claims Management
- Administration and Operations
- Scheduling
Certification
- Becoming a Human Firewall, 04/2022, KnowBe4
- Customer Service: Problem Solving and Troubleshooting, 04/2022, NASBA, AcjlrJsih2lbXQOH1sqhRuYPf1jH
- Security Awareness Fundamentals, 04/2022, KnowBe4
- Human Resources: Managing Employee Problems, 03/2022, SHRM, AeNTn8hltGkn9N4jpSUYjgFFrRH0
- Interviewing a Job Candidate for Recruiters, 03/2022, HRCI, ARng44nb6HRL9B3jP5DP_N7eeZ9M
- Learning HubSpot CRM, 03/2022, LinkedIn, AUh-xi5PZq4iSjgEfgPUr6vc8oaS
- EF SET Certificate, 11/2021, EF SET, 76/100 - C2 Proficient
Languages
English
Spanish
Personal Information
- Date of Birth: 02/10/1996
- Nationality: Honduran
Awards
- Employee of the Month, 09/2015, Serve5ive
- Outstanding Performance
Volunteer Experience
- Municipalidad de San Pedro Sula| EcoSocial, 02/2018, 01/2022, We are a non-profit entity, with the purpose of achieving sustainable projects through the efficient management of socio-environmental resources and with the active involvement of society, to achieve an excellent quality of life for the community of San Pedro Sula. VISION To be recognized by the sampedranos as the municipal entity, which carries out social and environmental self-sustainability projects, maintaining a commitment to equity
- Children's Museum in San Pedro Sula (Museo de la Infancia El Pequeño Sula), San Pedro Sula, 02/2019, -The Pequeno Sula Children's Museum, sometimes known simply as El Pequeno Sula, is a children's museum in San Pedro Sula, Honduras dedicated to teaching science and technology to children.1 The museum was opened in 1998. It is an interactive center for children covering topics mainly in the sciences such as astronomy, climatology, geography, geology and the environment. The museum is one of two museums in Honduras designed for children, along with Chiminike in Tegucigalpa. The museum is a popular destination for groups of local school children.
Timeline
Commercial Senior Claims Coordinator
Simplex Group
10.2023 - Current
Executive Assistant to CEO
Contollo Consulting
03.2023 - 10.2023
Executive Assistant - VP of Marketing & U
Springboard - Partnerhero
10.2022 - 09.2023
Talent Hunting Specialist
BairesDev
02.2022 - 11.2022
Commercial Claims Processing Specialist
Simplex Group
09.2021 - 02.2022
General Manager
Casa Jardines| AIRBNB
01.2020 - 05.2023
Executive Assistant
S.T MEDIC
10.2017 - 02.2019
Front Office Receptionist
Crowley
07.2017 - 09.2017
Subrogation Specialist
Alinsco Insurance
03.2016 - 07.2017
Senior Claims Specialist
Alinsco Insurance
09.2015 - 03.2016
Technical Support Agent
Alinsco Insurance
12.2014 - 09.2015
Customer Service Representative
Alinsco Insurance
07.2014 - 12.2014
First Notice of Loss Agent
Outsourcing Serve5ive Honduras at Alinsco Insurance
03.2014 - 07.2014
Bachelor of Technology - BTech Auxiliary Nursery -
CEUTEC
Bachelor's degree International Marketing -
Universidad Tecnológica Centroamericana
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