Dayana Isabel Romero Peña
Bilingual Spanish Interpreter
Puerto Cortés
Summary
Pursuing a role that presents professional challenges, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level scheduler coordinator position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Team Leader, Customer Service Representative
Alorica
02.2021 - 01.2022
- Mentored team mates, helping them to develop working skills
- Advised best ways to perform
- Guiding by example
- Problem Solving
Spanish Interpreter
Interactive Contact Center
05.2022 - 04.2023
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Learn medical, customer service, and financial terminology.
Spanish Medical Interpreter
Voyce Global
05.2023 - Current
- Bridge language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Provide interpretation services over the phone, in telemedicine, and video remote consultation.
- Received recognition for outstanding service from medical providers
Education
Educational Leadership And Management
Leadership Mission International
Honduras 05.2001 -
Skills
Healthcare Systems Understanding
Consecutive interpretation
Medical Terminology
Patient confidentiality
Medical Ethics
Anatomy knowledge
Timeline
Spanish Medical Interpreter
Voyce Global
05.2023 - Current
Spanish Interpreter
Interactive Contact Center
05.2022 - 04.2023
Team Leader, Customer Service Representative
Alorica
02.2021 - 01.2022
Educational Leadership And Management
Leadership Mission International
05.2001 -
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