Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

David Izaguirre

Call Center Agent
San Pedro Sula,CORTES
David Izaguirre

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Friendly Call Agent handles fast-paced call center settings. Offering excellence Skill and Skill abilities. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience
9
years of post-secondary education
2
Languages

Work History

KM2 Solutions
San Pedro Sula, Cortea

Call Center Agent
02.2020 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained user account data by initiating account access and establishing in database.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Addressed customer account discrepancies and concerns.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Allied Global
San Pedro Sula, Cortes

Call Center Agent
08.2023 - 01.2024

Job overview

  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.

Education

Unah-vs
San Pedro Sula, HN

Doctor Of Dental Medicine from Dentistry (Pre-Dentistry)
01.2015 - Current

Skills

    Documentation and reporting

Gathering information

Problem-solving skills

Call center operations

CallSelect communication systems

Answering questions

Customer support

Cash Handling

Calm disposition

Client communication

Inbound phone calls

Verbal and written communication

Customer service optimization

Account management

Performance improvement

Technical Support

Complaint resolution

[Language] fluency

Timeline

Call Center Agent

Allied Global
08.2023 - 01.2024

Call Center Agent

KM2 Solutions
02.2020 - Current

Unah-vs

Doctor Of Dental Medicine from Dentistry (Pre-Dentistry)
01.2015 - Current
David Izaguirre Call Center Agent