DARLING ALFARO
Sales And Customer Service Expertise
La Ceiba,AT
Summary
Accomplished project management professional bringing expertise in delivering quality results on-time with skilled oversight of entire [Sales/Custumer Service] project lifecycle. Stays current on [Marketing] trends and practices to effectively manage simultaneous projects and diverse staff. Maintains teams performance and operational cohesiveness through thoughtful leadership and personnel management.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Appointment Setter
Archaga´s Painting Llc
04.2025 - Current
- Conducted outbound calls to potential clients, effectively communicating product benefits and scheduling appointments to enhance sales opportunities.
- Utilized CRM software to track interactions, manage leads, and ensure accurate follow-up on scheduled appointments.
- Collaborated with sales team to align appointment setting strategies with overall business objectives, optimizing lead conversion rates.
- Developed and maintained a comprehensive database of prospects, ensuring timely updates and accurate information for efficient outreach efforts.
Collections Agent
KM2 Solutions
02.2024 - 03.2025
- Managed inbound and outbound calls to resolve outstanding account balances, ensuring compliance with company policies.
- Utilized debt collection software to track payment arrangements and follow up on delinquent accounts, maintaining detailed records of interactions.
- Negotiated payment plans with clients experiencing financial difficulties, providing solutions tailored to individual circumstances while adhering to regulatory guidelines.
- Collaborated with team members to develop strategies for improving collection rates, sharing best practices and insights from client interactions.
Project Manager
WOOLERY PAINTING
01.2019 - 01.2023
- Customer Service
- Crew manager and inventory
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Sales Agent
SEMAFO S. DE R.L.
01.2015 - 01.2018
Sales Associate
TIENDAS EL BOMBAZO
01.2011 - 01.2014
- Sales
- Billing Department
Logistics Team Member
NAVIVAN
01.2007 - 01.2011
Education
High School Diploma -
Alfred Bonnabel High School
Kenner,LA,USANo Degree -
Esc. Republica De Honduras
Santa Ana, Atlantida 05.2001 - 01.1998
Diplomado En Ingles -
Universidad Pedagogica Nacional Francisco Morazan
San Pedro Sula, Honduras 05.2001 -
Skills
Goal oriented
Outbound calling
Attention to detail
Cold calling
Time management
Work Planning and Prioritization
Flexible schedule
Lead generation
Teamwork and collaboration
Clear communication
FLUENT IN ENGLISH
Customer service
Positive attitude
Incoming call reception
Empathy and patience
Personal Information
- ID Number: 0501198505735
- Age: 40
- Marital Status: Married
Timeline
Appointment Setter
Archaga´s Painting Llc
04.2025 - Current
Collections Agent
KM2 Solutions
02.2024 - 03.2025
Project Manager
WOOLERY PAINTING
01.2019 - 01.2023
Sales Agent
SEMAFO S. DE R.L.
01.2015 - 01.2018
Sales Associate
TIENDAS EL BOMBAZO
01.2011 - 01.2014
Logistics Team Member
NAVIVAN
01.2007 - 01.2011
No Degree -
Esc. Republica De Honduras
05.2001 - 01.1998
Diplomado En Ingles -
Universidad Pedagogica Nacional Francisco Morazan
05.2001 -
High School Diploma -
Alfred Bonnabel High School