DARLING ALFARO
Sales And Customer Service Expertise
La Ceiba,AT
Summary
Accomplished project management professional bringing expertise in delivering quality results on-time with skilled oversight of entire [Sales/Custumer Service] project lifecycle. Stays current on [Marketing] trends and practices to effectively manage simultaneous projects and diverse staff. Maintains teams performance and operational cohesiveness through thoughtful leadership and personnel management.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Appointment Setter
Archaga´s Painting Llc
04.2025 - Current
- Conducted outbound calls to potential clients, effectively communicating product benefits and scheduling appointments to enhance sales opportunities.
- Utilized CRM software to track interactions, manage leads, and ensure accurate follow-up on scheduled appointments.
- Collaborated with sales team to align appointment setting strategies with overall business objectives, optimizing lead conversion rates.
- Developed and maintained a comprehensive database of prospects, ensuring timely updates and accurate information for efficient outreach efforts.
Collections Agent
KM2 Solutions
02.2024 - 03.2025
- Managed inbound and outbound calls to resolve outstanding account balances, ensuring compliance with company policies.
- Utilized debt collection software to track payment arrangements and follow up on delinquent accounts, maintaining detailed records of interactions.
- Negotiated payment plans with clients experiencing financial difficulties, providing solutions tailored to individual circumstances while adhering to regulatory guidelines.
- Collaborated with team members to develop strategies for improving collection rates, sharing best practices and insights from client interactions.
Project Manager
WOOLERY PAINTING
01.2019 - 01.2023
- Customer Service
- Crew manager and inventory
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Sales Agent
SEMAFO S. DE R.L.
01.2015 - 01.2018
Sales Associate
TIENDAS EL BOMBAZO
01.2011 - 01.2014
- Sales
- Billing Department
Logistics Team Member
NAVIVAN
01.2007 - 01.2011
Education
High School Diploma -
Alfred Bonnabel High School
Kenner,LA,USANo Degree -
Esc. Republica De Honduras
Santa Ana, Atlantida 05.2001 - 01.1998
Diplomado En Ingles -
Universidad Pedagogica Nacional Francisco Morazan
San Pedro Sula, Honduras 05.2001 -
Skills
Goal oriented
Personal Information
- ID Number: 0501198505735
- Age: 40
- Marital Status: Married
Timeline
Appointment Setter
Archaga´s Painting Llc
04.2025 - Current
Collections Agent
KM2 Solutions
02.2024 - 03.2025
Project Manager
WOOLERY PAINTING
01.2019 - 01.2023
Sales Agent
SEMAFO S. DE R.L.
01.2015 - 01.2018
Sales Associate
TIENDAS EL BOMBAZO
01.2011 - 01.2014
Logistics Team Member
NAVIVAN
01.2007 - 01.2011
No Degree -
Esc. Republica De Honduras
05.2001 - 01.1998
Diplomado En Ingles -
Universidad Pedagogica Nacional Francisco Morazan
05.2001 -
High School Diploma -
Alfred Bonnabel High School
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