Darci Contreras
San Pedro Sula
Summary
Motivated Individual with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Senior Client Service Specialist
The Job Plugs
04.2021 - 10.2024
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Use Agile CRM to handle current portfolio and prospective leads.
- Streamlined communication channels for enhanced efficiency in responding to client requests and concerns.
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
Customer Service Specialist
Partner Hero
07.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and
- complaints quickly.
- Zendesk expertise
Nutritionist
Hospital de area Puerto Cortes
06.2022 - 05.2023
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Administration Assistant
Ohana Investors Group.
12.2020 - 03.2021
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted agendas, recorded minutes and created documents for meetings.
Real State ,Cold Caller
Orion Properties
03.2020 - 11.2020
- Qualified leads and set up customer appointments for outside sales team.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Customer Service Associate
Concentrix
07.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Nutritionist
UCENM
03.2023
Skills
- Customer Service and Assistance
- Microsoft Office Suite
- Interpersonal Communication Skills
- Data Entry
- Problem-Solving Ability
- Nutrition therapy
- Patient Assessment
- Dietary habits evaluation and Meal Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Partner Hero
07.2023 - 01.2024
Nutritionist
Hospital de area Puerto Cortes
06.2022 - 05.2023
Senior Client Service Specialist
The Job Plugs
04.2021 - 10.2024
Administration Assistant
Ohana Investors Group.
12.2020 - 03.2021
Real State ,Cold Caller
Orion Properties
03.2020 - 11.2020
Customer Service Associate
Concentrix
07.2017 - 09.2019
Bachelor of Science - Nutritionist
UCENM
Similar Profiles
HAMZA MASSOUKHAMZA MASSOUK
Package Handler at NGK Spark Plugs U.S.APackage Handler at NGK Spark Plugs U.S.A
Nikhil LNikhil L
Sales and Service Engineer at Niterra India Pvt Ltd (Formerly NGK Spark Plugs)Sales and Service Engineer at Niterra India Pvt Ltd (Formerly NGK Spark Plugs)
Craig JonesCraig Jones
Shipping Clerk/Forklift Operator at Sonoco Reels/plugsShipping Clerk/Forklift Operator at Sonoco Reels/plugs